Matters Needing Attention In Answering Telephone Etiquette In Business Contacts

In business communication, it is important to be careful not to allow "hello" or "who are you looking for" when you answer the phone.

In particular, do not allow a mouth to unpolitely check each other's "accounts", and ask people "who are you looking for", "who are you" or "what's the matter?"

In case the other person dialed the wrong phone or the phone string, keep your demeanor.

Don't lose your temper.

If you confirm that the other person has made the wrong call, you should first report your "home" and then dial the wrong number.

If the other person apologized, don't forget to deal with "no matter", instead of teaching people to "have good eyes" and "look more carefully" next time.

If possible, ask him if he needs to help him check the correct phone number.

Actually, this is not a "full meal" but rather a good publicity for the good image of the unit.

Do not yawn or eat while you are on the phone.

Do not chat with others at the same time.

Don't let the other person feel insignificant in the heart of the speaker.

When you end the call, you should seriously avoid it.

And we should wait for the other party to put down the phone first.

When answering the phone, pay attention to giving the person the same treatment again.

We must persist in treating each other equally.

Very few people have a pair of picky and snobbish "snobbish".

Even when answering the phone, it tends to be vulgar, "people oriented" and "objectified".

When they answered the phone, they always "put on airs" and "bureaucratic" at the beginning.

First, I love to ask a few questions about "who" and "what things". Then we can push things. We can kick the ball and kick it.

However, their "weather" is not always so "gloomy". Once they hear their superiors, family members, friends, or people who are asking for help, they will immediately "clear up the clouds after rain," whispering, whispering, softly, and kowtow.

This kind of unequal treatment is easy to offend people, but also to others.

When receiving incoming calls, they should be treated equally.

Such a fair attitude is easy to win friends for yourself.

On the phone, the party on the phone should not be the first to ask for a call.

If you are meeting or visiting, you should not talk long, or if you have other phone calls, you should stop talking.

And tell the other person, "I'll ring you up as soon as I have time."

In order not to let the other side feel that we are thick.

If a person who has no knowledge of the situation calls up and doesn't have to finish the phone call, he must be "enough to stop". He should be tactful and reserved and not embarrass the other party.

For example, it is not appropriate to say, "have you finished yet? I have other things to do," and should say, "well, I will no longer occupy your valuable time." "I really don't want to say goodbye, but I really hope to have the opportunity to contact you later."