The Third Quarter Of This Year, Liaoning Clothing Complaints First Super Electric Food

Clothing complaints for the first time exceeded electrical and food products.

The focus of complaints.

In October 11th, Liaoning industrial and commercial bureau released the three quarter of this year, the province's industrial and commercial 12315 system accepted consumer complaints.

Among them, there are 58037 business operators.

The top three complaints were: clothing 486, accounting for 15.17% of merchandise complaints; 463 items of tobacco and alcoholic beverages, accounting for 14.46% of merchandise complaints; 407 communications equipment, accounting for 12.71% of commodity complaints.

The top three complaints were: 338 telecom services, 16.88% of service complaints; 276 residents, accounting for 13.79% of service complaints; 216 Internet services, accounting for 10.79% of service complaints.

From the analysis of complaints hotspots, complaints hotspots are relatively concentrated, and new complaints hotspots have also emerged.

The issue of dress rises first.

The main problems of consumers are: deformation and discoloration of clothing under the condition of reasonable washing.

If there is serious quality defect, consumers are required to return or replace it, and the operator will not solve it.

The reasons are as follows: first, the state has not issued the three package regulations of clothing products for a time, resulting in the lack of specific laws and regulations for the application of problems; secondly, because of the wide variety of clothing materials, there are many demands for clothing and washing. Many consumers do not pay attention to the washing methods marked on clothing or packaging, which easily lead to damage to clothes. Thirdly, consumers sometimes buy clothes against season and do not wear them immediately, or when they wear clothes, they discard their shopping vouchers. Once disputes arise, they have missed the opportunity to protect their rights, and have no way to provide relevant vouchers.

According to the introduction, in all

China's telecom services appeal still tops the list.

The problem is concentrated on: after the arrears are stopped, the Internet traffic will still incur and the cost will be incurred. Consumers think it is unreasonable. The consumer service department will be affected by the failure of the service. The customer service department will not be able to solve the problem on the grounds of equipment failure; if unknowingly, it will be customized to produce a service fee; the speed of wireless internet access is unstable, and the actual use rate often fails to reach the agreed value; after the renewal of the shutdown, the opening time is too long, and some two or three days can be resumed; after the recharge of the recharge card fails, the operator can not return the relevant fees in time.

There are many failures in broadband network access, network operation interruption or slow speed, consumers have repeatedly reflected to customer service, can not be effectively resolved; wireless internet speed, traffic and so on, there is a gap between reality and the agreement, no reason "shrink"; the lucky number and its packages require high consumption, and we must not change the low price package.

In addition, the beauty salon industry has become a hot topic of complaint.

Card hard; 2, beauty salons to use three products for customers, or for low-grade products posing as well-known products to provide services, and consumers suffer from allergies and other adverse reactions after hair dye and facial care services; 3, hairdressing and hairdressers lack professional skills or operational errors, but hairstyles or cosmetic effects are quite different from consumers' expectations, and the harm caused by medical beauty failure to consumers causes physical and psychological harm. 4, beauticians randomly cut down service links; 5, the balance of cards is not enough for consumption once, and the operators force the cardholders to recharge, otherwise the balance in the cards can not be used; 6, only because the cardholder fails to renew their cards, the beauty salon will suspend the remaining services ahead of time. The main points are as follows: 1. Cards are easy to retreat.