How To Deal With Customers In The Fashion Management Process

Promoting oneself

Potential patients often experience various psychological changes. If salespeople do not carefully understand the patient's psychology and do not take "home watchman", it is difficult to understand the real intention of the other side.

How to popularize clothing for different patients and see what kind of customers they belong to, can take different measures for different types of customers, so that they can achieve a goal and achieve twice the result with half the effort.

The following are the patients of all types of customers and their countermeasures.

First, a self serving customer: this type of customer always shows a very good understanding of whatever drug it takes, always treating it with a disapproving look. This type of customer is generally superior to most intellectuals and most intellectuals.

Countermeasures: this kind of person likes to listen to compliments, you must praise him (her) more, to cater for her self-esteem, and never laugh or criticize him.

Two, a grumpy, dissenter type customer: long history, used many drugs, the effect is not good, form a tempered character, doubt everything, patience is particularly poor, like to teach people, often unreasonable unreasonable temper, sometimes like to "sing a different tune" with you.

Strategy: smile and feel good about it. First, admit that the other person is reasonable and listen more. Don't be flattering by the threat of the other party. You should move him or her with a humble speech.

When the other party has a sense of superiority in front of you and understands the benefits of clothing, it usually buys it.

Three, indecisive customers: the meaning of treatment, sometimes enthusiastic attitude, sometimes cold, emotional changes, it is difficult to predict.

Countermeasures: first of all, we should get the trust of each other. When this type of customers think calmly, there will be a "negative idea" in the brain, so we should adopt the induced method.

This type of customer purchase is mainly based on a small course of action, looking for the following effect, and striving for the two purchase.

Four.

This type of

People have economic strength. Sometimes they observe silence at the scene. Sometimes they have endless questions, speak slowly or carefully, and generally stay at the scene longer.

Strategy: to cater to his (her) speed and speak as slowly as possible so as to make him (she) feel credible, and when explaining the function of clothing, it is best to use expert words or real facts, and emphasize the safety and efficacy of drugs at the same time.

Five, greedy small cheap customers: I hope you give him (her) a lot of concessions, just want to buy, like to bargain.

Countermeasures: talk about the uniqueness of clothing, give him or her a free checklist, highlight after-sales service, and let him (she) feel that it is cost-effective to accept this kind of clothing.

Women are more common.

Six. Customers who rush to and fro: when they pass the examination, they always say that he (she) has limited time. This type of customer is actually most concerned about their health.

Countermeasures: praise him (she) is a living and full of people, and directly tell the benefits of clothing, to focus on, do not beat around the Bush, as long as he (she) trust you, this type of customer is usually very straightforward.

Seven.

This type of customer wants to be treated, but there is no excess money, and a lot of reasons are not to buy.

As long as we can make sure that he or she is interested in clothes or wants to be treated, and if there is no money, we should try to stimulate his (her) desire to buy, and compare the healthy people with the same person, so that we can make him feel unbalanced.