Consumer Rights Awareness Survey: Fear Of Giving Up Their Rights

< p > March 6th, the reporter interviewed nearly 200 consumers through network and random investigation to understand their mentality and difficulties encountered in the process of consumer rights protection.

Awareness of rights protection: lack of sufficient strength of the heart, < /p >

< p > if consumers' rights are infringed, will consumers be willing to complain to < a href= "http://sjfzxm.com/news/index_q.asp" > Consumer Association < /a > to deal with it? Most of the surveyed citizens give up their rights on the grounds of "fear of trouble" and "little loss".

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Wang Li, a consumer who works for a logistics company, told reporters that she had bought expired food in a supermarket in Urumqi, and asked to be returned to the supermarket service desk. Her staff claimed that she could not make the decision about P.

Wang Li said that initially she wanted to take legal proceedings to bring a lawsuit to the people's court, but felt that she could not afford the time and expense, and finally gave up the claim for compensation.

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< p > in the interview survey, most of the consumers interviewed said that they had similar experiences in buying things in stores or supermarkets, whether they were friends or relatives.

However, reporters found that these consumers eventually chose to swallow their rights because of their low rights protection and fear of trouble, so they voluntarily abandoned their rights.

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In the afternoon of March 6th, P interviewed Zhang Shubing, a lawyer of Xinjiang capital law firm.

He told reporters that there are two cases in this case, one is according to the "agreed contract", such as some supermarkets or shops in front of the door with notices: buy expired or fake and shoddy products will be ten times compensation.

If merchants do not post such reminder notices, they will make statutory compensation according to relevant laws and regulations; two, if the products purchased cause certain physical damage to consumers, such as food treatment, resulting in medical expenses and so on, they can be punished according to the relevant provisions of the food safety law for ten times of compensation. Therefore, the personal injury caused by consumers can also claim compensation for food producers or sellers, including medical expenses, nursing costs, loss of work costs, etc.

Discrimination ability: to be improved (< /p >).

< p > reporter found that most consumers' consumption behavior is rational and pragmatic, but the ability to distinguish authenticity and authenticity of commodities needs to be improved.

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< p > interviewed by the interviewees told reporters that when they first consumed, they first considered the practicality of goods, and when they were buying, they noticed the labels and labels of commodities. They basically bought goods rationally. But almost all the respondents said they were confused about how to identify the authenticity of some products such as < a target= "_blank" href= "http://www.91se91.com/" > clothing /a, a target= "_blank", "_blank", "href=", "shoes" and "hat".

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< p > Li Yuan, who worked in Urumqi from Jiangsu, said something that annoyed her.

In October last year, she bought a pair of leather boots at a shop near Xiao Simon, and the heel dropped off after 200 days.

She came back to find the business, and the businessman insisted that it was caused by her improper use, not giving back the goods.

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< p > for such a phenomenon, some consumers suggest that the relevant government departments should make use of the media strength to intensify publicity activities to identify counterfeit and shoddy products and other related quality contents, so as to enhance consumers' ability to identify authenticity, good and bad products and fraudulent businesses.

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< p > Zhang Shubing said that when consumers are violated by the fraudulent acts of the operators, the operators can be asked to pay compensation through the following ways: consultation with the operators; request the consumer associations to mediate; appeal to the relevant administrative departments; submit arbitration agreements to the arbitration institutions for arbitration according to the arbitration agreement reached with the operators; and bring a lawsuit to the people's court.

Consumption desire: every day is "3. 15" < /p >.

In the P > survey, the reporter found that nearly 60% of the consumers did not ask for the shopping voucher. Only 40% of the consumers said they would take the initiative and retain their shopping vouchers after consumption.

Most people do not notice that once the quality of the goods is defective or the goods need to be replaced, shopping tickets will become a powerful weapon for consumers to safeguard their legitimate rights and interests.

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< p > the relevant staff of the Consumer Association of the autonomous region told reporters that the shopping voucher is the first requirement for "12315" to accept consumer rights protection cases.

As a result, the Consumers Association of the autonomous region reminds consumers that if there is no shopping ticket or payment invoice, it is very difficult to safeguard their rights.

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< p > in the survey interview, respondents believe that there are still a large number of fake and shoddy goods and price fraud in the consumer market, which infringe upon the legitimate rights and interests of consumers.

Nearly 70% of consumers strongly appeal to the relevant government departments to vigorously purify the consumer market, to do more supervision of goods and services, and less supervision afterwards, so that every day is "3. 15".

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< p > some consumers told reporters that they hope that the relevant government departments can shorten the process of consumer rights protection as far as possible, reduce the time and cost of human rights and material protection of consumers, thus greatly improving the enthusiasm of consumers in safeguarding rights.

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