Diligent Study As A Smart Consumer.

From January to June this year, the Tanggu consumers' Association received 2995 calls from people, including dozens of products in Tanggu, such as department stores, supermarkets, furniture, home furnishings, home appliances and so on. The quality of commodities, after-sale services, service attitude and price problems have become the focus of consumers' attention.

Complaints, gold and silver jewelry for the first time is suspected of counterfeiting, in addition, the problem of overdue delivery reflects more, Tanggu Consumers Association for consumers focused on the problems reflected separately, so that residents can be smart consumers.

Supermarket gold and silver jewelry carefully identify the first half of this year, Tanggu District 4 supermarkets have 35 questions were consumers consultation, and in the past, glass products safety problems consumers reflect more, and for the first time consumers to gold and silver jewelry quality problems consultation.

A consumer supermarket bought 500 yuan and was told to buy platinum products at a price of 50 percent off.

When consumers buy platinum jewelry, the home is tested with the magnet test. It is suspected that the platinum jewelry they purchased is an iron product.

According to the Tanggu Consumer Association, it is the first time that the quality of gold and silver jewelry has been consulted in the complaints received.

Staff remind consumers that when buying precious metals, they should have some professional knowledge. The price of general precious metals is real-time price, and there will be no discount rate of 50 percent off. Therefore, consumers should not be cheap and fall into the trap of businessmen.

Unlike previous years, the consumer bought glass kettle burst after pouring hot water. The purchased electromagnetic oven lid was not used but explode, which reflected more problems of glassware.

At present, the Tanggu Consumer Association has returned relevant information to the industry and Commerce Department, and the special inspection will be organized by the business sector to ensure the safety of consumers.

In the first half of this year, a total of 23 consumers reported to the Tanggu Consumer Association on the consumption problem of the 3 major department stores. The footwear quality and price problems were reflected more.

When consumers buy a famous brand sports shoes, they only wear it for more than a month.

In another shopping mall, the famous sneakers bought by consumers have just worn for two months, and there is a crack in the bonding area of the shoes. The mall is only responsible for bonding, and does not guarantee the quality. It does not conform to the promise of buying a broken bottom, a section for one year, and a lifelong free repair.

According to the Tanggu consumer association analysis, in similar footwear complaints, the operator has a "three package" responsibility and obligation that fails to fulfill his promise, and the salesperson's attitude in the service process is not good enough to become the fuse for intensifying the contradiction.

In addition to quality problems, some commodities also appear to be inconsistent with the price tag.

A consumer bought a woman's coat, marked 850 yuan, 450 yuan after the discount, but the factory price tag marked 588 yuan.

Consumer Association recommends that consumers purchase goods, it is best to carefully check the price of goods, and properly keep sales vouchers, once the quality problems, consumers will be justified.

There are 6 brands of furniture and home furnishing shops. There are 38 consumer problems that are reflected by consumers in the Tanggu Consumer Association. There are quality problems in the commodities such as doors, flooring, furniture and so on. In addition, the problem of overdue delivery is also plaguing many consumers.

The floor purchased by 9180 yuan, after the opening of the box, dropped 50% of the paint and had black spots, but the dealer only gave the floor for changing the problem. The door just bought only started to drum up in two months, and more than 20 tiles of the purchased tile appeared cracks.

Similar quality problems become the main problem of complaints. The Tanggu Consumer Association recommends that consumers purchase home furnishing products preferably with existing bazaar commitments, and select well-known brands.

After purchase, you can specify the detailed information of the type and color of the goods you need, and in case of disputes, you can easily obtain evidence.

Due to the existence of order period in home decoration products, some businesses have encountered credibility challenges on the issue of delivery.

A consumer bought furniture overdue delivery, the order did not breach the provisions, although the management department has told 1% compensation, but consumers do not recognize.

In this regard, the Consumer Association reminded that the best way to deal with overdue delivery is to specify liability for breach of contract on the order contract, otherwise consumers want to safeguard their rights.

Home appliances maintenance records can not be ignored in 6 months, 4 large electrical appliances stores in Tanggu reflect consumer problems 58.

There are still many malfunctions in the repair of some commodities, and when the quality of goods is disagreed, the operator refuses to undertake the "three package" responsibility on the ground of "man-made damage".

A consumer's LCD TV has been repaired for 3 times in a year, and it has not been repaired yet. There is a dispute about the return charge on the depreciation charge. After the computer has broken down for two times, the main board is damaged after sale, and the distributor is not allowed to repair it on the grounds of man-made damage.

The quality of goods like this occupies about 70% of all complaints, and operators always refuse to fulfill the "three pack" responsibility for various reasons.

For this reason, the Tanggu consumer association suggests that once household appliances are defective, consumers are required to maintain maintenance records so as to produce evidence for future returns.

When the operator claims that the product is tested without fault, the consumer has the right to require the merchant to produce the test report. If the consumer has any objection, the operator can make a written agreement with the operator to find the national inspection department for testing, and stipulate the details of the detailed inspection and the cost bearing problem.

Once the commodity is considered to be a quality issue, the inspection fee can be borne by the operator according to the relevant regulations.