Reception Etiquette

< p > < a href= "http://sjfzxm.com//business/ >" to welcome etiquette < /a > /p >

< p > 1. for foreign and overseas guests who come to visit, negotiate business and attend the meeting, they should first know the arrival times and flights of the other party, and arrange to meet with the guests who have the same identity and duty.

If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

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< p > 2. the master arrives at the station and the airport to welcome the guests. He should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting.

When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

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< p > 3. after receiving the guests, you should first greet "all the way hard", "welcome to XXX" and so on.

Then introduce yourself to the other person. If you have a business card, you can send it to the other person.

First, when you exchange business cards with the elders and respecting people, your hands can be handed over and your body can lean forward slightly.

When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?" < /p >

< p > 4. guests should be prepared to pport their vehicles ahead of time. Do not wait for the guests to arrive before they rush to prepare for pportation. They will be delayed by keeping their guests waiting.

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< p > 5. the host should prepare accommodation for the guests ahead of time, help the guests to go through all the formalities and bring the guests into the room, and introduce the services and facilities to the guests at the same time, hand over the activities plan and schedule to the guests, and send the prepared maps or tourist maps, historical sites and historical relics to the guests.

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< p > 6. send the guest to the place of residence. The host does not leave immediately. He should stay with the guests for a short stay, talk enthusiastically, and make the guests satisfied with the content of the conversation.

Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early.

When you break up, you will tell the guest the time, place, way, etc. of the next contact.

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< p > < strong > guests should pay attention to the following points: < /strong > < /p >

< p > 1. when the person in charge is not there, tell the person in charge where he is and when to return to the unit.

Ask the guest to leave the phone and address, whether it is from the guest to the unit again, or is our person in charge going to the other unit to < /p >.

< p > 2. when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the reason and time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.

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< p > 3. the reception staff should guide the guests to the destination, and they should have the correct guiding methods and guiding positions.

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< p > (1) guiding method in corridor.

The receptionist paces the guests two or three steps before the guests walk inside.

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< p > (2) guiding method in staircase.

When guiding guests to go upstairs, the guests should be allowed to walk in front. The receptionist is walking behind. If they are going downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the receptionist should pay attention to the safety of the guests.

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< p > (3) guide method in elevator.

When guiding the guest to take the elevator, the receptionist first enters the elevator, and when the guest closes the elevator door after entering, when the arrival arrives, the receptionist will press the "open" button to let the guest get out of the elevator first.

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< p > (4) guiding method in living room.

When the guest walks into the living room, the receptionist uses his hand to instruct the guest to sit down and see the guest sit down before he can nod his head and leave.

If the guest is seated by mistake, the guest should be seated in the upper seat (usually the one near the door is the lower seat).

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< p > 4. sincere tea.

In Southern Fujian, tea is often used to entertain guests. There are many rules for pouring tea.

One thing to draw attention to is that the receptionist should be fully on-site.

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