Working Skills In Letters And Visits

< p > combined with the actual work, we will talk about the experience of visiting skills: < /p >

< p > < strong > 1. Update the idea of visiting and set up the window image.

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< p > most of the petitioners are disadvantaged groups. They have distinct interest demands. When they first visit, they often go to the door of the procuratorate with the help of their trust and trust. The visitors should create a good environment for the visitors and establish a respectable and trustworthy prosecutor policeman image.

First, create a good hard environment: in order to strengthen the reception work and improve the reception environment, the Party committee decided to set up a reception room with more than 80 square meters and a visiting room for visitors at the gate of the hospital this year. New office desks, chairs, sofas, computers, recording pens, paper shredders, video interviews and other equipment were purchased. In order to facilitate the visitors to rebuild drinking water, set up a book reading rack and first-aid kit, the needs of reporting reception work were guaranteed on material basis.

Secondly, create a good soft environment for visitors.

Most of the petitioners are reasonable and have difficulties and are accompanied by varying degrees of emotional catharsis.

The visitors should pay attention to the ideological trend of the visitors and guide the visitors to rationally reflect their demands.

In this process, we must adhere to the "five one" reception method, that is, "a smiling face to welcome each other, a chair to give up seats, a cup of hot tea to quench thirst, a speech to dispel doubts, and a way to warm the heart".

Through considerate reception and verbal puzzling and puzzling, visitors can feel the warmth of Comrade style, caring for friends and caring for their relatives. Their mood will be improved, psychological confrontation or rebellion can be reduced, and the reason, reason and law can be gradually clarifying.

In the process of conversation, the visitors' sight is steady and steady, their gestures are naturally unaffected, their body relaxed and free, their voices full of confidence, their speaking speed is not slow, their intonation is not high, and their intonation is not low. It is easy to make the visitors clear their emotions, clarify the reasons and make clear the truth, which will undoubtedly help solve the problem.

On the contrary, if the parties are anxious, you are also anxious and urgent. They may also cause minor problems into big problems. Simple problems can be complicated, which is not conducive to the relaxation of the excitement of the other party and the resolution of paranoid feelings.

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< p > < strong > two, grasp the reception process, pay attention to methods and skills.

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< p > set up a good idea of receiving, and grasp the reception process.

A good interview process should focus on five key links.

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< p > one is the initial impression stage. The general classification and preliminary judgement of visitors are the first impressions of visitors, the despair and helplessness of visitors, the impulsion of anger, or the peace of mind.

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< p > two is the introduction stage, which refers to the process that the petitioners arrive at the reception places to meet the visitors.

This stage is time consuming, and the visitors should know about the situation of the petitioners from mutual introductions, including personality, temper, family status and economic status.

At this stage, a relaxed and pleasant atmosphere should be created to relieve their excitement and quickly generate a sense of trust for the visitors.

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< p > three is the listening stage.

When the visitor's emotion is released and the mood is relatively mild, the visitors will cut in and grasp the rhythm and initiative of the visit.

It is necessary to clearly inform petitioners that the statements should be clear and clear, mainly to clarify the issues, and other representatives to have the right to reflect, but not to repeat the same problem over and over again.

(1) we should carry out a record of a visiting person, record clearly the problems of the masses, and inquire about the unidentified problems of the masses immediately.

(2) the visiting personnel should respect the personality of the petitioners. Generally speaking, they should not interrupt the petitioners' speeches, because the petitioners may be unable to speak up. Once they are interrupted, they will cause confusion and affect the effect of receiving visits.

(3) the attendances should listen patiently to the petitioners' responses, and must not be concerned about him. Otherwise, they will not be able to systematically understand the reaction of the petitioners, and are not conducive to the conclusion of the next step. On the other hand, they may be misinterpreted by the petitioners as not paying attention to their reactions, especially those who have extreme behavior when they receive the visit.

(4) the visiting personnel should have a flexible grasp of the opportune time for the petitioners to reflect the problem.

When the petitioners leave the topic, they should immediately tell them not to deviate from the theme. When the problem reflected by the petitioners is basically clear, we should have a good grasp of the opportunity to terminate the reaction, avoid endless speeches and delay the time to visit.

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< p > four is the induction stage.

On the basis of listening, ask for basic information and reflect the demands.

Visitors can conduct guided questions and try to understand the basic situation of the problem as far as possible.

The visitors should be good at induction and systematically summarize the problems reflected by the petitioners.

Induction must be practical and realistic, neither left nor right.

The problems reflected by the petitioners should not be omitted, and they should be checked clearly with the petitioners on the spot.

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< p > five is the judgment stage. On the basis of induction, the visitors have a certain understanding of the case, and use the knowledge of economy, law and policy to conduct a comprehensive analysis and judgment, and then reply to the petitioners according to the law.

To determine whether the situation is clear and clear, whether further investigation is needed, whether the situation belongs to the legal visit, whether it belongs to the procuratorial visit, whether it belongs to the jurisdiction of the hospital, whether the case belongs to the "a href=" http://sjfzxm.com/DESIGN/designer/index.asp "> litigation stage < / a >, which department should be dealt with specifically; for some cases that are not clear enough, the case is rather complicated, and it is difficult to grasp the problem at the moment.

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< p > < strong > three, distinguish different psychology and formulate different countermeasures.

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< p > letters and visits involve all levels and levels of society. Different visitors must pay attention to different handling techniques.

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< p > one is the first visitor.

The petition has the characteristics of trial, attitude, psychological activity, and easy to accept advice.

We should pay attention to handling different situations when dealing with them. We should recognize and handle the reasonable ones. We must give explanations to those who can not solve them for the time being.

Visit as much as possible, reduce repeated visits and leapfrog visits.

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< p > two is a reasonable person.

The petitioners of this type have a certain understanding of policies and laws, have strong self-control ability, speak in a more orderly way, reflect the situation is more objective, and require careful consideration. They believe in the principle of "going all over the world in a rational way."

For this type of letters and visits personnel, do not easily reply.

They can directly explain the problems reflected by them according to the policy requirements. If necessary, they can put questions and policies on the table to discuss with each other. When they are unable to meet their requirements, they can tell them the extent to which they can solve problems. They can also set up some ideas and ideas for them without violating the principles, so that they can also get better results.

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< p > three is petitioners and emotional agitation.

This type of Petitioner clearly knows that his requirements will not be satisfied according to the existing laws and regulations, so as to facilitate the use of the masses' attention to letters and visits, and to make an excessive way to visit himself by pulling banners, blocking offices, sitting or shouting in office space, threatening suicide threats, and so on, so as to achieve their own goals.

For such petitioners, emergency measures should be taken in time to avoid accidents. For urgent interviews that may turn into vicious cases, they should report to the chief procurator and the chief procurator in a timely manner, and report and reflect the important issues to the relevant departments.

To receive such personnel, we must have a sense of propriety, and guide them to the reporting center through persuasion. First, we can properly let their emotions out. After the mood is mild, we must resolutely deny their unreasonable demands. We should not be ambiguous. We should clarify the policies and laws and regulations, and clarify the findings of the investigation.

We should firmly criticize education for unreasonably entangled people and distinguish them from the unreasonable demands.

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< p > < strong > four, improving the quality of receiving visits and strengthening the effect of receiving visits.

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< p > the high and low quality of the visitors directly affects the good or bad effects of the visit.

A good visitor can handle urgent letters and visits very slowly, handle mass incidents properly, and solve problems that are difficult to solve repeatedly.

Good visitors must have the following three basic qualities: < /p >

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< p > 1, the visitors must have strong political sensitivity and policy level.

The visitors should have the idea of serving the whole situation and enforce the law for the people, and strive to solve the problem at the initial stage, improve the one-time completion rate and satisfaction of the masses.

We should welcome the masses' petitions, enthusiastically receive them, listen to the statements of the masses patiently and carefully, do their best to do the real things for the masses, try their best to solve difficulties and persist in doing good deeds.

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< p > 2, the visitors must have a strong sense of responsibility.

The visitors must be extremely responsible for their work. They should be conscientious, conscientious and meticulous. They should observe the public feelings, listen to the opinions of the masses, be responsible to the masses and safeguard the interests of the masses.

We should carefully investigate and properly handle the issue of petitioning the masses, so that we can have a beginning and end, take responsibility for the end, do not rush, and give up halfway.

We must strictly implement the "accountability system of accusation and appeal" and resolutely overcome conflicts, evasions, procrastination and dereliction of duty.

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< p > 3, the visitors must have a wide range of knowledge and strong strain energy < /p >

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< p > force, comprehensive analysis ability and psychological quality.

First, we must have knowledge.

< a href= "http://www.91se91.com/news/index_s.asp > > petition > /a > work involves all aspects of society and economy and requires all-round talents.

Letters and visits staff must read widely and fully grasp the laws, regulations and policies of various departments and industries, so as to facilitate handling visits to different letters and visits.

The prosecution department of the procuratorate should try to find out the objectives and departments of the petitioners, the specific substantive law issues, and leave them to the specific handling departments.

Two, we must have wisdom.

At any time, we should pay attention to analyzing and controlling the psychology of visitors, preventing conflicts, triggering conflicts and new letters and visits.

After fully understanding the demands of the masses, we should inform the visitors of the problems that can be solved and coordinate the relevant units to help solve them.

For those who are unreasonable, they should be resolute and resolute and resolute and respond directly to them. They should not be muddy, and timely dispel the fluke mentality of visitors.

When dealing with problems, we must stick to principles and flexibility.

It should be less than a href= "http://www.91se91.com/news/index_p.asp", adhere to the principle of < /a >, handle according to law, and make flexible use of various methods to facilitate the solution and handling of problems.

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< p > "on paper, it will come to light."

Only by constantly deepening the practice can we continuously enhance the ability to visit, improve the ability to resolve contradictions, and promote the smooth and orderly conduct of letters and visits, and standardize them in accordance with the law.

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