Five Principles Of Communication Easy To Create Crisis Management Experts

When there is a red light and a workplace communication crisis, what will a smart crisis management expert do?

　　 Rule 1: don't communicate in your mood.

The prerequisite for effective communication is a harmonious atmosphere. Communication in emotion is often unpleasant. It is neither clear nor clear. Especially in emotion, it is easy to be impulsive and irrational. For example, the noisy couple, the parents whose parents are enemies, the subordinates who have long been in confrontation. In particular, it is impossible to make emotional, impulsive decisions in mood, which is easy to make things irreversible and repent.

The only reason for this is that there is no result and no better result. Therefore, this communication is useless. Especially when there is a communication crisis, dealing with emotions can not only relieve the alarm but also fuel the flames.

　　 Rule 2: open and honest communication and communication

This is processing. Communication crisis A very important link in China. People's concealment, insincere or even provocation between people will seriously damage the working atmosphere of the team, impede the normal communication between team members, and ultimately lead to failure of projects or enterprises.

Communication plays a key role in team work. Research shows that 80% of the team members work. efficiency From good communication. Tan Xiaofang, a famous business management expert, said that effective communication can effectively prevent conflicts and conflicts between team members and between groups and customers due to differences in cultural context, and maintain consistency in team goals.

　　 Rule 3: seize your role and position.

Communication is not a person's soliloquy. Communicate There are two dimensions. One is the sender of information, one is the receiver of information, the two sides come to me, the roles are interchangeable and the information is transmitted repeatedly. These two dimensions should be equal, and every party must have sufficient "communication rights"; these two dimensions should be harmonious; any party has the right to put forward their own "communication" opinions; these two dimensions should be interactive, and reach consensus on the continuous transmission and consultation of information.

In particular, the workplace newcomers must remember that communication is not just listening, silent, or eloquent or boastful. Communication is always an equal and harmonious interaction between the two dimensions. Grasping the role and positioning well and grasping the dimension and scale of communication is the key to the success of communication.

　　 Rule 4: finding the right time and space

If you disagree with your boss's decision, it's the worst behavior to say your thoughts publicly or express your anger with a worded e-mail.

It's not a good idea to make sure you choose the right time to challenge your boss at meetings. "Of course, you can't break into your boss's office, but you should ask for a private interview with your boss. Face-to-face communication is a good way. Even if you feel that this may cause emotional ups and downs, you can't communicate by e-mail.

　 Rule 5: the way of communication can not be fixed.

Everyone has inherent communication habits or communication styles or communication preferences. So, how many ways do you have to communicate with those who can't communicate? Everyone in the world can understand your language and be unrealistic. For example, in a foreign company, there are many ways to communicate in English. If you use your own sentence to communicate with others, the other person can not understand it. Then you have to express it in a different way, otherwise the other party will never understand.