Quality Problems Are Plagued By Online Shopping Electronic Commerce Law.

< p > November 25th, Gao Hucheng, Minister of Commerce, said that in the past five years, China's online retail sales increased by nearly 30 times.

In 2015, the volume of e-commerce pactions in China will exceed 18 trillion yuan, and retail sales will account for more than 10% of the total retail sales of social consumer goods.

Under the explosive growth of online consumption, China will work out the < a href= "http://www.91se91.com/news/index_q.asp" > "e-commerce law", < /a > speed up the construction of statistical monitoring and credit system.

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< p > consumer enjoyment of real shopping and touch experience has always been the biggest advantage of physical retailing from online shopping.

Therefore, there are many problems hidden in the real paction under virtual online shopping.

In December 5th, Yao Jianfang, assistant analyst at law and equity Department of China Electronic Commerce Research Center, said ten major problems, such as after-sales service, refund, false promotion, replacement of goods, fraud on the Internet, slow delivery, quality problems, online sales, cancellation of orders, subsidies for energy saving, and so on, were troubled by online shopping.

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P > strong > online shopping complaints are rising year by year, < /strong > /p >

< p > China Electronic Commerce Research Center released a report that the scale of online retail market pactions in the first half of 2013 was 754 billion 200 million yuan, an increase of 47.3% over the same period last year.

As of June 2013, the number of online shopping users in China reached 277 million, an increase of 29.4% over the same period last year.

In the first half of this year, the volume of pactions in the national group purchase market totaled 23 billion 898 million yuan (including group buying platform), up 63% compared with 14 billion 650 million yuan in the same period in 2012.

In the first half of this year, the number of group buying users has exceeded the 100 million pass.

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After the huge scale of P paction, the complaint situation is worrying.

In the first half of this year, China's e-commerce complaints and rights protection public service platform received about 41360 complaints from the national electricity supplier.

Among them, online shopping complaints accounted for 45.40% of e-commerce complaints, group buying accounted for 13.15%, mobile e-commerce accounted for 9.50%, logistics express accounted for 6.64%, B2B network trade accounted for 5.83%, and other 15.16%.

Compared with the same period last year, the growth rate of complaints in the field of mobile e-commerce is obvious. Mobile Internet shopping has become a regulatory blind spot.

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< p > from the perspective of the amount involved, the proportion of complaints in the 100-500 yuan interval is the largest, followed by 100 yuan, 1000-5000 yuan, and 500-1000 yuan, while the amount of complaints 5000 yuan or above accounts for the least, only 8.70%.

It is worth noting that the amount of complaints in the order of 1000-5000 yuan and more than 5000 yuan has increased significantly compared with 2012, the amount of user purchases online shopping increased significantly.

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< p > > according to the data released by the "a href=" http://www.91se91.com/news/index_p.asp "Shenzhen" /a "municipal Consumer Council December 3rd, during the double eleven period this year, the consumer committee of Shenzhen from November 11, 2013 to November 22, 2013 handled 412 complaints of online shopping complaints, representing an increase of 118% in 2012 compared with 189 in 2012.

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< p > in addition, in the third quarter of 2013, consumer complaints in Shenzhen and district two level consumer complaints increased by 52.20% over the third quarter of 2012. Among them, Internet complaints increased by 344.55% over the same period last year, ranking the first in all complaints, accounting for 36.5% of the total complaints.

Among all kinds of complaints, the highest proportion of product quality was 306, accounting for 74% of the total complaints.

Product quality problems are: defective product quality, old renovation, shoddy, products can not be used, the sale of fake and shoddy and suspected fraud.

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< p > < strong > fake a href= "http://www.91se91.com/news/index_c.asp" > electricity supplier < /a > /strong > /p >

< p > May this year, the State Administration for Industry and Commerce held a symposium on network supervision. Liu Hongliang, director general of the State Administration for Industry and commerce market division, said at the meeting that China's e-commerce law has been included in the legislative agenda of the Finance Committee and Law Commission of the National People's Congress, and is being drafted.

Alibaba, suning.com and other 12 Internet companies participate in the meeting.

In online pactions, fake goods are impossible to guard against.

Some companies pointed out that cosmetics, for example, many fake goods from Guangdong, these illegal traders will even judge the city according to user information and IP address, send genuine products to consumers in the first tier cities, and fake products in the two or three tier cities.

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< p > according to Yao Jianfang, in the first half of this year, the ten complaints websites of China's online shopping were Taobao, Tencent, e-commerce, van Geshi, Cuba, Dangdang, shop 1, vip.com, Xiu Xiu, new egg and so on.

Among them, the main complaint against Taobao is "quality problem", and the proportion of complaints is 17.31%, the highest proportion.

Cuba, Dangdang and walking show were all complained of "false promotion".

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< p > according to the reporter's investigation, take a Korean brand clothing as an example, the physical store sells for 2580 yuan, and Taobao sells at a minimum price of 860 yuan.

Another cup brand, Carrefour sells for 125 yuan, and Taobao sells at a low price of tens of dollars.

In December 3rd, the reporters called the two brand manufacturer respectively. The clothing factory store staff said that the clothing sold by Taobao "may be a high imitation and fake product. Even if the new product has inventory discount in the coming year, it will not be so cheap".

The staff member of the Sales Department of Cao cup made clear that the company has three brands of water cups, one of which is a flagship store on the Tmall website, but another brand of the company currently sold at Taobao Mart has never been authorized by us.

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"P >" can not completely eliminate this phenomenon at present. We are trying to clean up the behavior of disrupting "a href=" http://www.91se91.com/news/index_s.asp "market < /a" on the Internet.

Taobao does not necessarily sell the original plant, but only WAL-MART, Carrefour and other channels are the original products sold.

Consumers can buy products through Taobao channels, so we have no way to do product maintenance.

The above Cao member said.

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< p > "if manufacturers care about Taobao's brand products, we will handle them." in December 5th, Taobao mall, a person who did not want to be named, said, "Taobao supervises network sales through three ways: first, data screening; secondly, manual inspection; and the establishment of a reporting mechanism."

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< p > prior to that, in December 3rd, Taobao customer service personnel made it clear that Taobao's positioning was "trading platform", and stressed that Taobao "is not a judiciary must show authorization to sell."

If consumers decide to buy a fake, take mobile phone as an example, they need to sell their own certificates after purchase, and then apply for refund.

The person said, "Taobao can not be sold is entirely genuine, even if the Tmall deposit can not be assured, but Tmall is relatively safer than Taobao market."

He suggested that consumers could reduce the risk of buying fake products by delaying the click of "confirm delivery" and paying attention to merchant reviews and grades according to the "15 day after-sales rights protection period".

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