Etiquette Skills For Sending And Receiving Instant Messages In Offices

　　 Attention should be paid to setting options for communication information.

Before you contact someone through an instant message, ask people what kind of communication they like -- telephone, e-mail or Instant messaging 。 "Some colleagues may feel that instant messaging is very practical, and some people may think it's distracting and annoying," said etiquette expert Thomas Farley, a columnist of the etiquette website WhatMannersMost. ThomasFarley

　　 Very, very simple.

Instant messaging is not suitable for spreading deep thoughts. The advantage of instant messaging lies in its speed. Save time 。 And its disadvantage is to make our communication relaxed, "said Diana, DianeGottsman of all Texas parliamentary schools.

　　 Tell people whether you are free or not.

You can completely prevent yourself from being disturbed by someone's anger by setting your own state or alienating someone from the situation by ignoring the instant message. "Set your instant messaging status according to your work schedule on that day - automatic message reply in" no seat or busy "message will let the person who knows the message know that you can't reply immediately," Farley said.

　　 Don't use smiling faces.

It is very important to use the same syntax and punctuation used in your e-mail. "Occasional use" Abbreviation Yes, but please don't use oral style or silly expression in your work, "Guzman said.

　　 Never send anything you can't read out loud.

You don't talk about things you don't want your colleagues or boss to hear by working phone calls. Farley suggested that this principle should be followed completely when using instant messages. Others can easily see what you are saying from behind you, and chances are you will inadvertently send the message to the wrong person.

　　 Patiently waiting for response

Instant messaging can be delivered immediately, but it does not mean that you can receive a reply immediately. "If you don't receive an instant message, don't send provocative news like" Hey, "maybe you are smiling when you send the message, but the other person can't see your expression. It's very likely that your tone is negative," Guzman said.

　　 Don't use anger instantly. Message phrase

Fighting through instant messages or e-mail will leave too much misunderstanding. "If you receive negative feedback or rude news at work, you are advised to immediately communicate face-to-face (via Skype) or call each other. Because it's easier to distinguish body language from pronunciation and intonation, which can ultimately resolve or resolve conflicts, "Guzman said.