Answering Telephone Calls Is About Office Etiquette.

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< p > in the work process, the correct use of telephone communication is very important, telephone communication directly affects the image of the company, at the same time, it can also judge each other's character, ability and so on.

Therefore, it is very important to have a standardized office to answer telephone etiquette.

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< p > answering the phone in the office can't be as random as answering your family's phone. The office must answer basic telephone etiquette and certain telephone answering skills when answering the phone.

When answering the phone, you should be enthusiastic, generous, natural, moderate, clear, concise, and polite.

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< p > < strong > the basic points of the office answering telephone: < /strong > < /p >.

< p > < strong > 1. bell is no more than three < /strong > < /p >.

< p > pick up the phone in the three ring of the telephone. Do not delay it intentionally. After you pick up the receiver, do not chat with the people around you.

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< p > before the phone rings 3 times, you should answer it. After 3 times, you should apologize. "Sorry, I kept you waiting."

If the receiver is doing something important that can not be answered in time, the representative should explain it properly.

If you do not answer the phone in time, do not apologize, or even extremely impatient, it is extremely impolite behavior.

Answering the phone as soon as possible will make a good impression on the other person and make the other person feel valued.

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< p > < strong > 2. the left hand holds the receiver and the right hand takes the pen < /strong > < /p >.

< p > office answering phone calls do not want to listen to the phone casually, so when you call the other party, you must make written records.

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< p > < strong > 3. the first time to name the company or department name < /strong > /p >

< p > after greeting the phone, greet each other politely and announce the name of the company or department for the first time.

For example, "Hello, this is Zhong Zhuo Enterprise Management Consulting Co., Ltd."

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< p > < strong > 4.. The other party's basic information is known as < /strong > < /p >.

< p > confirm the basic information of the other person, including the company, personal name, identity and so on.

Only by asking the basic situation well can the work progress smoothly. If you do not ask the identity of the caller, it will be difficult to solve the problem in the process of pferring. It will not only waste time, but also affect the progress of the work.

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< p > < strong > 5.. Detailed understanding of the purpose of the call < /strong > < /p >

After understanding the basic caller information, we need to have a detailed understanding of the purpose of the call so that we can take appropriate solutions to the call. P

Including asking: who can the caller call? Can someone tell you something? Do you have to ask a direct person to answer it? A general advertising phone can be straight after < /p >.

Less than P, if it is a useful advertising phone, it can be recorded and can be used directly when needed.

Make the largest and maximum flexibility in answering telephone calls.

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< p > < strong > 6. confirms that the main contents of the call are < /strong > /p >

< p > before the end of the call, be sure to confirm the main contents of the call with the other party, make sure that it is in place accurately, prevent recording errors or record less.

If it is a meeting, it is necessary to check the time, location, contacts, telephone numbers and other related information of the meeting.

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< p > keep in mind the 5W1H skills at any time. The so-called 5W1H refers to when When is Who, who is Where, where What is, why Why is why How is carried out.

These data are very important in the work.

It is equally important for phone calls and phone calls.

Telephone records should be concise and complete, depending on 5W1H skills.

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< p > < strong > 7. courtesy thanks /strong /strong > < >

< p > the telephone must be politely thanked for the end of the call. This is also the basic telephone etiquette.

The caller is a guest, must respect the guest, do not show a feeling of no one in your eyes.

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< p > < strong > 8. allows the caller to hang up the phone < /strong > < /p >.

< p > no matter the customers or the indirect customers who are looking for the company concerned, they must wait for the other party to hang up the phone and then hang up the phone.

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< p > < /p >.

< p > if the phone is hung up quickly, it will make the caller feel that the person on this side is very impatient with him and will make the other person feel uncomfortable.

So when answering a phone call is coming to an end, it is polite to ask the client to hang up the phone first, which is the end of a perfect answering phone call.

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< p > < strong > office telephone conversation etiquette taboo: < /strong > < /p >

< p > 1.. Avoid feeding or feeding.

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< p > 2., during the conversation, you must not smoke, drink tea or eat snacks. Even if you are lazy, the other person can "listen".

Do not chat with colleagues at the same time.

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< p > 3. at the end of the conversation, don't hang up the phone first.

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< p > 4. do not directly shout the person you are looking for to come to the phone. You should put your hand over the receiver or ask the other person to drop the phone and call him.

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< p > < /p >.

< p > 5. when you are not allowed to answer the phone, you make a big noise.

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