Details Of Business Etiquette Decide Success Or Failure

?　　 1. handshake etiquette

Salesperson and customer Handshake You should extend your right hand while facing the customers, lean forward slightly, and look at the eyes of the customers. Shake hands need to be solid, the amplitude of shaking should not be too large, and the length of time should be based on the feeling of customers' loosened hands.

　　 2. the etiquette of using business cards

The salesperson is passing. business card Be respectful. If the other party has a higher status, it should be handed in hands. For ordinary people, they can be delivered with their right hands, but they should be dignified and generous. After you take your business card, you should look at it carefully, then put it in your pocket or card box carefully, do not throw it on the table, and do not press anything on the card, because it will make the other person feel neglected.

　　 3. etiquette for sitting

In the seating arrangement, there are no rules for sitting in the sitting room. Therefore, when the customer comes in, the salesperson should stand up and follow the instructions of customers. When taking a taxi, the location of the customer is usually the seat behind the driver's seat. When travelling by train, the client usually takes a window seat in the anterograde direction. When you are seated, you should nod politely, express your thanks, and then sit smoothly. At the same time, we should pay attention to ourselves. Sitting posture Do not bend your back and do not cross your legs or legs too wide.

　　 4. maintain appropriate distance when negotiating.

Usually, salesmen should keep their distance from 70 centimeters to 80 centimeters when they talk to more familiar customers. When talking with unfamiliar customers, they should maintain a distance of 100 centimeters to 120 centimeters. If the salesperson talks with the customer, the suitable distance is two arms long; if one station sits, the distance between them can be slightly closer, about 1.5 arms long; when both sides are seated, distance Keep it on a long arm and avoid blowing your breath onto the other side's face.

　　 5. the application of modest honorific.

　　 Honorific speech It is a lubricant in social interaction. It can reduce the friction between people and establish friendly relationship between the two sides. Its role can not be underestimated. The first meeting should be said: (Jiu Yang), long time no see, wait for a long time, waiting for others to say: wait, please do not send, say: stay, the letter from the other side should be called: Hui book, trouble others should say: Excuse me, ask for help, say: please (Lao Jia), ask for convenience, say: borrow light, trustee work should say: please, ask people to advise: ask, others should point out: grant instruction, please. People agree to say, "please," we should say: "to return to the original, we should say:" return, ask for forgiveness: "welcome, customers should say: patronize, send guests out, say:" walk slowly, and say goodbye to guests: "come again."

In the process of sales, every action and action of salesperson is related to the success or failure of sales. Therefore, salesmen must master and use business etiquette to help customers succeed.