How Can Enterprises Popularize And Train Employees' Business Etiquette?

With the further acceleration of global economic integration, International Business Etiquette Activities are becoming more frequent. International business etiquette involves communication between people in different organizations and different countries. So in the process of communication, there will be many forms of etiquette, but fundamentally speaking, communication between people is still a polite and polite way of communication. From this perspective, business etiquette is not so much a form of etiquette as an art of communication. For enterprises, a certain degree of business etiquette can not only shape the corporate image, improve customer satisfaction and reputation, but also improve the impression of partners and customers, promote communication and cooperation among enterprises, and ultimately achieve the goal of enhancing the economic and social benefits of enterprises. This requires enterprises and companies to attach importance to their study of business etiquette culture, enable them to understand the business and be familiar with the meaning of business etiquette and gesture, and make effective use in international business contacts.

First, carry out business etiquette Cultural training

Business etiquette is an important part of corporate culture and enterprise spirit. It is an important attachment point of corporate image. Therefore, learning business etiquette is not only the trend of the times, but also the practical need to enhance competitiveness.

Enterprises should really attach importance to the popularization and training of international business etiquette culture, and train specialized employees in new business etiquette culture. This is not only a form of construction and development of corporate culture, but also an important criterion for obtaining international certification.

Professionals are invited to train their employees in international business etiquette culture. This can not only enhance the sense of responsibility and cohesion of employees, but also enhance the level of communication and interaction among employees in the future business activities, creating a good atmosphere for the win-win situation of companies and customers and partners.

Two. Regular cultural exchange or competition is held internally.

In addition to the necessary professional business etiquette training, the company also conducts regular internal cultural exchanges so that new and old staff can share the qualities and matters that should be noted in business activities. This not only strengthens the communication and communication among employees, lays a solid foundation for the company to have an excellent working atmosphere, but also strengthens staff's grasp of business etiquette and strengthens their own business etiquette attainment by simulating various situations that may arise in the international commercial activities, so as to better cope with business contacts, set up a good image for themselves and companies, and create opportunities for future development and cooperation.

In international business activities, people need to understand and pay attention to appearance, appearance, way of speaking, expression and behavior. Gestures have not been fully popularized and applied to Chinese people.

Gesture is the form of information conveyed by hands and fingers. Different gestures express different meanings and information, and the same gestures may also have different understandings in different cultural fields. Gestures are rich in meaning and subtle in expression. Gestures should be used correctly as an important part of appearance. But there are still some things to note in business activities: {page_break}

1. gesture Inappropriate use

In the East, especially Chinese, the understanding of gestures has not been fully popularized. Therefore, in international business etiquette, we should try to avoid some easily misunderstood gestures. Even if gesture is used as a way of communication, gestures are not recommended to be used more frequently if they do not know clearly and are familiar with them, so as not to cause bad effects in business communication. This will not only affect the mood of both sides of the business communication, but also seriously affect the realization of the purpose of communication.

2, pay attention to and respect regional cultural differences.

Generally speaking, international business etiquette will involve many different countries. The etiquette culture in these countries will vary greatly due to different regions, customs and customs. Therefore, in the international business activities, employees should understand and pay attention to and respect the existence of these regional cultural differences, and use the appropriate gestures acceptable to both sides or parties, so as to achieve the communication effect and do not make any ado about nothing.

The above is the exposition of how the company attaches importance to and strengthens the cultivation of business etiquette culture and matters needing attention. The following author will introduce in detail the gestures and meanings commonly used in international business etiquette.

Applause: the applause of frequent applause is often commended, encouraged, congratulated and welcomed. Avoid loud clapping or clapping with frequent clapping. This not only fails to achieve the expected effect of applause, but also gives people a sense of displeasure.

Hold the fist: the thumb clenches fist outside the four fingers, has the meaning of attack, self-defense, and sometimes there will be angry expression.

Using index finger to refer to human beings: in most countries, it is unsightly to put out their index fingers.

Pointing fingers with your index finger means more attention.

Press your index finger lips: remind others to be quiet.

Behind your back is often a sign of authority and power. It can also indicate a person's nervousness and uneasiness.

Spire gestures: the fingers of two fingers are opposite, and other fingers are intertwined to show confidence; but if the body is backward, it shows arrogance and unsuitable use.

Put your hands across your chest: there are many hostile hints, and you can also relax or sit idly by.

Thumbs up: praise and support, but also call for taxis in European and American countries. But Australians think this is an insult and should be paid attention to when using.

Extend the index finger and middle finger: form a V shape, with joy and success.

The tip of the thumb is connected with the tip of the index finger: other fingers are stretched, indicating OK, which is good, smooth and safe; this gesture represents money in Japan, but in some countries in South America it is regarded as a dirty insulting gesture.

Shake hands with others: meet, say good-bye, consolation, gratitude and even express regret, you can use the gesture of shaking hands. But it should be noted that those who are of high status or who are guests should first stretch out their hands. When you shake hands with people, you only need 3-5 seconds. Usually, the world's practice is to shake hands with the right hand. But in some countries, the ceremony is not just a handshake, for example, in Japan and Korea and Italy, it will bow in parallel; in France, hugs and cheeks will be kissed, and the Dutch will kiss their cheeks three times, while Arabia women in the Middle East will not participate in social interaction without shaking hands.

Fiddle with fingers: in business activities, fingers must be avoided, such as moving joints or articulation, etc. this gesture often gives people a sense of absence or boredom.

Hand pockets: avoid pockets with hands. This is not respectful or hard work.

Please: one hand palms up and outward, or two hands at the same time palm up and extend to the same direction, which means "please sit down, please go this way".

Passing objects: hands supporting objects, slightly curved arm. If there is a sharp side, we should turn the sharp aspect towards ourselves and face upward. When looking at each other, pick up your hands with your hands, stand up and stand up quickly.

At a business desk or table: when your body is near the table, try to straighten your body up and put your hands on the table, you can separate, fold or hold hands, but do not arm your arms up or a hand on the table and a hand under the table.

Business shows: you can hold items up to your eyes, and you can lift items to areas that are not higher than your eyes and not lower than your chest. This is suitable for others to see clearly.

Beckoning: when greeting close distance people, you can extend your right hand, five fingers together naturally, lift up the appropriate frequency swing of the arm, and increase the swing range when the distance is far away. But avoid business activities and higher authorities beckoning.

Exchanging business cards: the card is handed to the respecting person by the poor, and the card is handed to the owner by the guest. Hand cards should be handed on both hands, and the cards face upwards.

The above are some of the most popular gestures used by the author. The correct use of these gestures can enhance the impression of the other side and create a good corporate image for the company. Because of the existence of the primacy effect, the purpose of business negotiation can also be promoted. But it is worth emphasizing that inappropriate use or excessive use of gestures may also be exaggerated, resulting in extreme effects. Therefore, in order to make proper use of gestures and improve the efficiency and effectiveness of international business communication, enterprises and employees should be fully familiar with the use of gestures in business etiquette so as to avoid unnecessary embarrassment and contribute to the economic and social benefits of enterprises.

Nowadays, the global economic integration and business competition are very intense. If we want to be superior to others in the international arena, besides the excellent ability of the company itself, we should also master effective communication and proper handling of interpersonal relationships. This requires enterprises and employees to have good professional appearance and elegant business etiquette.

Business etiquette is a broad concept of image formation, and image is the first business card of business companies and people. Professional image and temperament as well as business etiquette in business activities have become an important means of success in today's workplace. Therefore, business companies and people must master the meaning and use of gestures in international business etiquette so as to consolidate international business relations.