Protection Of Online Shopping "Regret Right" Also Need To Pay Attention To The Balance Of Interests.

< p > I believe that many consumers, like me, are very likely to be "irrational" when shopping, and buy something on impulse. This is particularly easy to happen when buying online, and the most easily impulsive factor is price.

A few days later, when I got my hands, I could not see how the left side looked right. I always had "this color is really ugly," and "big one is different."

To return, new problems are coming.

Many online shoppers only provide services for goods that are less than a href= "http://www.91se91.com/news/index_c.asp" and "quality /a", and reject consumers' request for return just because of regret, which makes consumers feel uncomfortable.

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< p > from March 15th to March 15th, the new < < href= http://www.91se91.com/news/index_c.asp > > < /a > > formally gave 7 days of regret to consumers of online shopping.

The twenty-fifth provision of the new consumer law stipulates: "operators sell products by way of Internet, television, telephone and mail order, and consumers have the right to return the goods within 7 days from the date of receipt of the goods, without giving reasons."

This is what people say is no reason to return within 7 days.

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< p > in fact, there is no reason to return the 7 day electronic platform, including Jingdong, which has been implemented for a long time. The return date of service platform such as suning.com, Yi Xun and fan Kai Cheng and other electronic business platforms are all up to or above the 7 day of the new consumer law. Among them, fan Kecheng also promised to return the goods within 30 days from the date of receipt of the goods.

Many of Tmall's businesses have already provided no reason to return service within 7 days.

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< p > however, many consumers will still encounter all kinds of hurdling or setting up hurdles in the process of returning goods after the introduction of the "a href=" http://www.91se91.com/news/index_c.asp "electronic business platform" /a shopping.

Now the new consumer law has guaranteed consumers' 7 days' no reason to return goods, but consumers' concerns about these problems have not disappeared.

This is mainly because there are additional conditions for free return service. The existing line of free replacement service has different conditions and restrictions. There are no quality problems such as mother and baby products, videos, skin care products and so on. No refund is required. There are provisions for gold, diamonds, watches and so on, which do not accept returns. There are 9 types of goods that are not suitable for refund, such as Jingdong.

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< p > for businessmen, they also worry that consumers will abuse their right to regret and appear malicious returns.

In fact, the new consumer law stipulates that consumers who have no reason to return goods will bear the burden of abusing their right to regret.

Now many of the implementation of the irrational measures to return goods are also implemented. Many businesses require consumers to receive quality problems after receiving the goods. The first time they are photographed to businesses, and then can be returned by businesses to undertake logistics costs. But if they do not exist in quality problems and consumers just regret, they need consumers to undertake the logistics cost of reclaiming goods, which will increase the cost of consumption for consumers. Therefore, in the process of online shopping, it is still necessary to avoid impulsive consumption, and the use of regret right should also be cautious.

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< p > besides, this "regret right" of consumers has also extended new businesses. Some industries are expected to benefit from the implementation of the new consumer law, and consumers are more likely to return goods. The quantity of logistics express delivery will surely increase.

The insurance industry has long been able to catch up with the return business opportunities. Taking Taobao platform as an example, Huatai Insurance introduced the return insurance business in Taobao as early as 2010.

A lot of careful consumers find that the Taobao platform will give free return insurance. Now consumers need to pay their own fees, and the price is still rising.

Only in 2013, double eleven day, accompanied by about 180 million express delivery, freight insurance received more than 150 million insurance orders.

Now more and more insurance companies want to get a slice of it. Different electronic business platforms have cooperated with insurance companies.

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