Nanjing "New Year" Shoes And Clothing Complaints Increased By 63.6% Compared To The Same Year, The Network Invested Suning.Com.

< p > > Nanjing a href= "http://sjfzxm.com/news/index_c.asp" > Industrial and commercial bureau < /a > announced the 12315 acceptance of the Spring Festival holiday this afternoon.

From 12:00 to 12:00 at the beginning of the day, the complaint volume of "a href=" http://sjfzxm.com/news/index_c.asp "clothing > /a" and shoes and hat products increased by 63.6% compared with the same period last year, but the number of complaints of household appliances decreased by more than half year-on-year.

In addition, the public's complaints about suning.com's online shopping have also increased slightly.

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During the Spring Festival, < a href= "http://sjfzxm.com/news/index_c.asp" > Nanjing 12315 system < /a > received a total of 456 pieces of information, down 7.1% from last year's P.

According to the specific consumption type, during the Spring Festival, consumers' complaints and complaints about clothing, shoes and hat products increased significantly, up 63.6% from the same period last year.

Yu Juan, the duty officer of Nanjing 12315 consumer complaint reporting and command center, said: "in the complaint, the main questions are clothing, < a href=" http://sjfzxm.com/news/index_c.asp "> shoes < /a > cap.

For example, a Miss Liu bought a pair of leather shoes. The merchant promised her that it was cowhide, but after two days, she found bubbles on the upper.

She found businesses, and businessmen thought they were human, and she complained to us 12315.

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During the Spring Festival this year, another feature of the < a href= "http://sjfzxm.com/news/index_c.asp" > consumer complaints < /a > is that the number of complaints of household appliances decreased significantly, down 55.2% from the same period last year.

The main problems reflected in the three package are the performance failures during the validity period of the package, the mutual exclusion of the operators and the brand sales, and the refusal to undertake the three package responsibility.

In addition, there is a new situation this Spring Festival, that is, some businesses have refused to use membership cards or discount cards on the grounds that the 7 day long holiday has increased labor service charges.

For example, people in Mr. Yu's haircut shop at the fifth day of the fifth year, the bulletin posted at the door of the shop is open to business, but trouble arises.

Yu Juan: "barber shop, that is, he has a membership card, during the holidays she went to spend, some people in the shop were in normal service, but when he took out the card, the merchant refused, but did not explain what the reason is, Mr. Yu can not understand this, and asked the businessman to apologize."

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< p > Internet complaints mostly focus on < a href= "http://sjfzxm.com/news/index_c.asp" > suning.com < /a >. Last year's Spring Festival holiday consumers complained about 43 complaints, and this year it was 60, a slight increase.

For these complaints, how will the industry and commerce departments deal with it? Yu Juan said that after meeting the terms of acceptance, the festival will be pferred to the industrial and commercial sub Bureau and the industrial and commercial bureau for investigation and handling according to the territorial jurisdiction requirements, and the 12315 center will be followed up to supervise the handling.

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