Telephone Answering Skills Of Clothing And Footwear Salesmen

< p > because the application of telephone is more and more extensive in commercial activities, therefore, it is very necessary for the relevant personnel of < a href= "http://www.91se91.com/news/index_c.asp" > Company < /a > to master the a href= "http://www.91se91.com/news/index_c.asp" of some phones.

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< p > < strong > case < /strong > < /p >.

< p > below is an example of answering telephone etiquette: Ms. Lin Yu of Taiwan calls Mr. Gao Qi of time company to discuss business.

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< p > colleague: Hello, time company. May I ask who you are looking for? < /p >

< p > Lin Yu: is Gao Qi in? < /p >

< p > colleague: where are you, please? < /p >

< p > Lin Yu: I am Lin Yu, Taiwan.

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P: please wait a moment, I'll connect you to see if he is in.

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< p > Lin Yu: Thank you! < /p >

P: Miss Lin, I'm sorry! Gao Qi has not been back yet. What can I do for you?

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< p > Lin Yu: please tell me about Gao Qi's video script. I have Mail to his mailbox. Ask him to come back and see if there is anything to be changed.

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< p > colleague: OK, I will tell Gao Qi that you have brought the script SEND.

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< p > Lin Yu: Thank you! < /p >

< p > colleague: you're welcome! < /p >

< p > Lin Yu: goodbye! < /p >

< p > < strong > 1. left hand hold receiver, right hand pen < /strong > < /p >

< p > most people use the right hand to pick up the telephone receiver, but in the process of telephone communication with customers, they often need to make necessary written records.

When writing, usually the microphone is clipped on the shoulders, so that the phone can not be easily clamped down and shrill, so as to bring discomfort to the customers.

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In order to eliminate this unhealthy phenomenon, we should advocate using the left hand to hold the earphone, the right hand to write or operate the computer, so that we can easily reach the purpose of communicating with the customers. P

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< p > < strong > 2. the telephone rang after two rings, then answered the phone < /strong > /p >

< p > inside the company, many employees incur the blame of the boss because they worry about the improper way of dealing with them and incur the blame of the boss. Therefore, many people regard the telephone as a hot potato and have the emotion that they can not answer the phone if they can not answer the phone.

In fact, the process of telephone communication with customers is also a process of training employees' abilities.

It's not difficult to answer the phone if you develop good listening habits.

Usually, the phone should be answered after two phone rings. If the ringing of the phone ringing on the three ring is still unanswered, customers will often think that the employee's mental state is not good enough.

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< p > < strong > 3. reported the name of the company or department < /strong > /p >

< p > after the call is connected, the person who answers the phone should first say hello to the other side, and immediately announce the name of the company or department. For example, "Hello, this is a certain company..."

With the growth of age, many people will not be able to put their weight down. When they pick up the phone, they often ask, "Hey, who are they looking for? Why?"

"This is very impolite. We should pay attention to it and greet our customers with courtesy.

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< p > < strong > 4. determines the identity of the caller's surname < /strong > < /p >.

< p > next, we need to confirm the identity of the caller.

Telephone is the lifeblood of communication. Many large companies call through the front desk. If the listener does not ask the identity of the caller, it is difficult to answer the questions during the pfer process, which wastes valuable working hours.

In the process of determining the identity of callers, we should pay special attention to giving each other friendly and easy-going greetings to avoid impatience.

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< p > < strong > 5.. Hear clearly the purpose of the call < /strong > /p >

< p > to understand the purpose of the call is conducive to the proper handling of the call.

The receiver of the telephone should find out the following questions: what is the purpose of this call? Can I give it to you? Is it necessary for the person to answer in person? Is it a general telephone marketing or a telephone call? Every employee in the company should take an active responsibility and not be absent-minded because it is not his phone.

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< p > < strong > 6.. Pay attention to voice and expression < /strong > < /p >

< p > the courtesy shown in the communication process can best reflect a person's basic quality, and the habit of forming polite words at any time can make the customers feel relaxed and comfortable.

Therefore, pay attention to the voice and expression when answering the phone.

Pleasant voice and friendly manner will give customers the urge to come to the company in person.

Do not expose your bad mood in the process of answering the phone, nor do you want to trample the company's golden signboard under your feet because of your voice.

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< p > < strong > 7., keep correct < a href= "http://www.91se91.com/news/index_c.asp" > posture < /a > /strong > /p >

< p > the correct posture should always be maintained when answering the phone.

Under normal circumstances, when a person's body slightly sinks, when the Dan Tian is oppressed, it is easy to cause the sound of Dan Tian not to be emitted. Most people use the chest in speech, so it is easy to dry up. If using the sound of Dan Tian, not only can make the voice have magnetism, but also will not hurt the throat.

Therefore, keep sitting posture, especially not on the edge of the table, so that the voice can be natural, fluent and pleasant.

Besides, keeping a smiling face can also make your customers feel your joy.

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< p > < strong > 8. repeat the key points of call < /strong > < /p >

< p > before you answer the phone, do not forget to recite the key points of the call, prevent misunderstandings caused by recording errors or deviations, and make the whole work more efficient.

For example, information on meeting time, location, telephone number, area number and so on should be checked, proofread and avoided as far as possible.

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< p > < strong > 9. last thank you < /strong > < /p >

< p > last thank you is also the basic etiquette.

Customers must be guests and guests should be respected. They should not be ignored because they are not directly facing the customers.

In fact, the customer is the parent of the company, the growth of the company and the increase of profit are closely related to the customer's coming and going.

Therefore, employees should be grateful to their customers and thank them.

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< p > < strong > 10., let customers first take the line < /strong > < /p >.

< p > no matter manufacturing industry or service industry, we should keep in mind that customers should take the first place in the process of making phone calls and answering telephone calls.

Because once you hang up the phone, the other person will hear "click" sound, which will make the customer feel uncomfortable.

Therefore, when the phone is about to end, it is polite to ask the customer to take the line first, then the whole telephone will be successfully concluded.

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