Become A Top Phone Operator In Telemarketing.

< p > according to statistics 80% < a href= "http://www.91se91.com/news/index_s.asp" > marketing < /a > 80% of the company's salesmen spend 80% of their time on telemarketing every day, but only 20% of them can reach the top of the telephone.

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< p > < strong > 1. Preparation for telephone calls < /strong > < /p >

< p > 1. emotional preparation (peak state) < /p >

< p > 2. image preparation (for mirror smile) < /p >

< p > 3. sound preparation: (clear / pleasant / standard) < /p >

< p > 4. tool preparation: (three color pen black, blue and red; 14 open notebook / white paper / pencil; fax, note paper, calculator).

Successful sales will start with a little bit of detail. Looking at the details of our customers, we can see that our work style and simple things are the key to successful sales.

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< p > < strong > two, five details and key points of calling: < /strong > /p >

< p > 1. listen with your ears, listen to details; speak and communicate with your mouth; repeat your notes with your notes.

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< p > 2. concentrates on time to make phone calls, similar phones call the same time, important phone calls are arranged for time to play, and communication calls do not exceed 8 minutes.

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< p > 3. standing up and calling, standing is a persuasive power.

Participate in subconscious learning with body movements.

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< p > 4. listen carefully: concentrate on the current phone calls (understand feedback suggestions and complaints).

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< p > 5., do not interrupt customers, respond sincerely and enthusiastically to each other.

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< p > < strong > three, the three principles of telemarketing: < /strong > loud, excited and persistent. < /p >

< p > < strong > four, < a href= "http://www.91se91.com/news/index_c.asp >" marketing < /a > the core idea: < /strong > /p >

< p > falling in love with oneself, falling in love with the company, falling in love with the product < /p >

< p > 1.. Every call is a rich call.

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< p > 2. telephone is our company's public relations image spokesperson.

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< p > 3. first, we must have strong self-confidence when we want to make a good phone call.

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< p > 4. first, praise the customers before making a good phone call. Telephone communication is a mirror of yourself.

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< p > 5. telemarketing is a pmission of confidence, whether the pfer of emotion can infect each other.

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< p > 6. telemarketing is a game of psychology, with clear, cordial and clear voice, according to the frequency of each other.

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< p > 7. no one will refuse me. The so-called refusal is just that he does not know enough, or that I can make better phone calls.

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< p > 8. the person on the phone is my friend, because I helped him grow and helped his company to make profits, so I called him.

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< p > 9., the quality of advertising depends on the quality of business telephone answering, and the value of all incoming calls is ten to one of the value of telephone calls.

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P > 10. introduces products and shapes product value: using data, characters, time, story telling, and very perceptual expression to prove the value of the product.

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< p > < strong > five, eight ways of establishing affinity in telephone: < /strong > < /p >

< p > 1. rule of praise.

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< p > 2..

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< p > 3. repeat customers.

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< p > 4. using customer's pet phrase.

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< p > 5. emotional synchronism and belief synchronization: unified structure: I agree with you to change all "but" into "Simultaneity".

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< p > 6. intonation speed synchronization: according to the visual type, auditory type, sensory type use each other's presentation system to communicate.

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< p > 7. physiological synchronism (breathing, expression, posture, action - mirror reaction) < /p >

< p > 8. humor.

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< p > < strong > six, reservation number: < /strong > /p >

< p > 1, which is good for customers.

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< p > 2, clear time and place.

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< p > 3, who attended?

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< p > 4, do not talk about details.

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< p > < strong > seven, designing our words with six questions: < /strong > < /p >

< p > 1. who am I? < /p >

< p > 2. what do I want to talk to the customer? < /p >

< p > 3. what are the benefits of what I am talking about for customers? < /p >

< p > 4. what can I prove to be true and correct? < /p >

< p > 5. why should customers pay the bill? < /p >

< p > 6. why should customers pay now? < /p >

< p > < strong > eight, and in marketing, the idiomatic phrase is used: < /strong > < /p >

< p > idiom: what is your name? < /p >

< p > Professional expression: Excuse me, may I know your name? < /p >

< p > idiom: your problem is indeed serious.

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< p > professional terms: I am better than last time.

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P: the problem is that the product is sold out.

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P: professional expression: because of the high demand, we are temporarily out of stock.

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P: you don't have to worry about this bad repair.

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< p > Professional expression: you may rest assured after this repair.

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< p > idiom: you are wrong, not like that!! < /p >

P: I'm sorry, I didn't say it clearly, but I think it operates in a somewhat different way.

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< p > habitual language: pay attention, you must do well today! < /p >

< p > Professional expression: if you can finish today, I will be very grateful.

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< p > idiom: you did not understand this time.

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< p > Professional expression: maybe I am not clear enough. Please allow me to explain it again.

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P: I don't want to make you repeat the same mistakes again.

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< p > > a href= "http://www.91se91.com/news/index_f.asp" > Professional < /a > expression: I am confident that this problem will not happen again.

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