Advocate The Basic Etiquette Of Workplace And Master The Telephone Etiquette Easily.

< p > < strong > (1) the important first voice < /strong > < /p >.

< p > when you call a unit, if you connect it, you will be able to hear the friendly and graceful greeting of the other party. Your heart will be very happy, so that the dialogue between the two sides can be carried out smoothly and have a better impression of the unit.

On the phone, if you pay attention to your behavior a little, you will give < /p >.

< p > the other party left a different impression.

Similarly, "Hello, this is XX company".

But the voice is clear, melodious and articulate, leaving a good impression on the other side, and the other party will have a good impression on its unit.

Therefore, we should remember that when a href= "http://www.91se91.com/news/index_c.asp" > receives the phone < /a >, we should have the sense of "representing the unit image".

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< p > < strong > (two) must have a joyful mood < /strong > /p >

Keep a good mood when you call P, so that even if the other person can't see you, you will be infected from a cheerful tone of voice, leaving a good impression on the other person, because the facial expression will affect the sound, so even in the phone, you should hold the "look" attitude.

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< p > < strong > (three) clear and clear voice < /strong > /p >

You must not smoke, drink tea or snack while you are calling a href= "http://www.91se91.com/news/index_c.asp" > < p > < < /a >. Even if you are lazy, the other side can listen to it.

If you are bent on your chair when you call, your voice is lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

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< p > < strong > (four) quickly and accurately answer < /strong > /p >

< p > modern workers are busy. There are usually two or three telephones on the table. When they hear the phone ringing, they should pick up the receiver accurately and quickly, preferably within three tones.

The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression.

Even if the phone is far away from you, you can hear "/p".

No more people should be picked up near P after the bell ring. The attitude should be picked up at the fastest speed. Such an attitude should be owned by everyone. Such habits should be cultivated by every office worker.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.

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< p > < strong > (five) serious and clear record < /strong > < /p >.

< p > keep in mind the 5WIH skills at any time. The so-called 5W1H refers to when When is Who, who is Where, where What is, why Why is why HOW is carried out.

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5WIH skills.

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< p > < strong > (six) to understand the purpose of telephoned < /strong > /p >

< p > the telephone call during work hours is almost all related to work. Every phone call is very important and can not be perfunctory. Even if the person is not there, please do not say "no" before you hang up the phone.

When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake.

First of all, we should understand the purpose of each other's calls. If we can not handle them, we should also record them carefully, and seek the purpose of each other's euphemism.

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< p > < strong > (seven) politeness < /strong > < /p > before calling.

< p > to end < a href= "http://www.91se91.com/news/index_c.asp" > telephone conversation < /a >, it should be put forward by one side of the phone call, then each other politely say goodbye, say "goodbye", hang up the phone again, do not hang up the phone just after you finish speaking.

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