Interpretation Of Workplace Phone Calls And Etiquette

Do not think that when the phone calls and dial the phone, the other party can not see you, you can be treated casually, in fact, at the other end of the phone, the other person can judge your personality and personality by your tone. Workplace It is also an art to answer and dial the phone.

Answering telephone etiquette points:

1, you should always prepare some white paper and pen at the side of the phone. When the other person needs to remember something or tell you to your boss, you can quickly and accurately record it without sending it wrong. If you don't prepare the paper and pen in advance, it's very impolite to ask the other person to wait.

2. Answer the phone At the same time, be attentive, and stop other things or actions. Do not listen to the phone and talk with the people next to you. This is to bear in mind that if you do this, you will make the other person feel very inattentive, and you will feel that you are not respected.

3, when you answer the phone, pay attention to the correct posture, do not lie down or put your feet on the table, because incorrect posture will also affect the sound effect, and the incorrect posture is also easy for the phone to slip down, which will make the other party feel very dissatisfied.

4. When you answer the phone, it's best to smile. Although others can't see your smile, you will feel your passion from your words.

5, we must answer the phone call within the voice of the three, the voice of more than 6, we must say sorry to the other side.

The etiquette of calling:

1. When choosing a phone call, you should choose a good time. If it is not very important, please don't call someone during the rest and meal time, and don't call each other during the holidays.

2, to grasp the call time, generally speaking, the time should not exceed 3 minutes, which is the "3 minute principle".

3, if the other person does not know who you are, you should first introduce yourself. At the same time, we should use honorific words more.

The above is to answer the phone and dial the phone. Ceremony Matters, to be a qualified person in the workplace, these details can not be ignored.

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We should pay special attention when answering the phone. It is not too long for the phone to ring. It is usually three tone. We have to answer the phone and announce our appellation. The most standard way is to say "hello". Depending on the characteristics of different enterprises, you may ask for your name, department name, or company name. Avoid using non-standard terms.

Pay attention to the control of voice. We can communicate with each other face-to-face in social activities. We can make full use of your body language to express the professional performance you want to convey, while the phone can only hear your voice, unable to express your body language, so at this time, pay special attention to your voice, speech speed, and accurate expression.