Telephone Etiquette For College Students

< p > with the development of science and technology and the improvement of people's living standard, the popularity of telephone is getting higher and higher.

It seems that it is very easy to talk on the phone, talk with the other side of the microphone, and feel that it is as simple as talking to the face-to-face. Otherwise, calling is very particular. It can be said to be a knowledge and an art.

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< p > < strong > < a > href= > http://www.91se91.com/news/index_c.asp > < /a > > steps < /strong > /p >

< p > < strong > 1, before answering the telephone < /strong > /p >

< p > 1. Prepare the pen and paper: if you do not have the pen and paper ready, then when the other party needs to leave a message, you will have to ask the other party to wait a little while, so that the guests are waiting. This is not a href= "http://www.91se91.com/news/index_c.asp" > politeness < /a >.

So before answering the phone.

Prepare the pen and paper.

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< p > stop all unnecessary actions: do not let the other person feel that you are dealing with something unrelated to the phone. The other person will feel that you are distracted. It is also impolite.

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< p > 3. Use correct posture: if you are not in the right position, careless phone slipping from your hands or falling to the ground, making a harsh voice will also make the other person feel unhappy.

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< p >, quickly pick up the phone with a smile: let the other person feel your enthusiasm on the phone.

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< p > < strong > 2, answering the telephone < /strong > /p >

"P" and "three tones" will answer the call: This is a rigid requirement for a star hotel to answer the phone.

In addition, attention should be paid to answering telephone calls: < /p >

< p > 1. Pay attention to the intonation of the phone so that the other person will feel that you are very willing to help him. You can hear your voice in your voice; < /p >

< p >, pay attention to the speed of intonation; < /p >

< p >, pay attention to the wording of the telephone, never use any impolite way of speaking to make the other person feel unwelcome; < /p >

< p >, pay attention to the environment of the two sides answering the phone; < /p >

< p > 5. Note that when the telephone line fails, you must confirm the cause to the other party; < /p >

< p >, pay attention to the attitude of both sides.

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< p >, when you hear the other side's conversation for a long time, you must also reflect it, such as using "yes, good" to show you are listening.

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< p > 2, take the initiative to greet, report the Department to introduce oneself; < /p >

< p >, if you want to know who the other person is, don't abruptly ask "who are you", you can say, "who are you" or you can ask politely, "excuse me, do you know how to address you?"; < /p >

< p > < < a href= > http://www.91se91.com/news/index_c.asp > hold the telephone < /a > or let the guest wait for it; give the explanation and apologize.

Watch your partner every 20 seconds and know if you are willing to wait.

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"P", "pfer calls" should be quick: every employee must learn to solve the phone problem by himself, if he can not solve the problem correctly, and let the other person know who the telephone is to.

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If you need help, you should try your best. As a hotel employee, you should do your best to help the guests. For every phone call, you can do the following things: greetings, apologize, message, message, help, telephone, /p, P.

Thank you for calling, and politely end the phone: at the end of the call, use a positive attitude and use the other person's name to thank P.

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< p >, often call each other's name, so as to show respect for each other.

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