Interpreting The Etiquette Of Answering Telephone Calls In Daily Work

The external image of < p > < a href= > http://www.91se91.com/news/index_c.asp > office secretary < /a > represents the image of the company.

In daily work, you have grasped the etiquette of answering phone calls, and let the other party talk about things in your friendly discourse center. After the call is over, the other party will have a very good impression on your company.

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< p > voice should not be too loud, so that the other party can hear clearly, otherwise the other party will feel uncomfortable, and it will also affect other people's work in the office.

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P > first, the name of the self - reported unit and the Department to which it belongs.

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< p > when you answer the phone, you need to ask the name of the other party and its department, < a href= "http://www.91se91.com/news/index_c.asp" > pfer telephone < /a > to provide convenience for the designated receiver.

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< p > when the person you are looking for is not present, please do not pass the message without knowing the motive and purpose of the other person.

Do not specify the whereabouts of the designated person without authorization.

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< p > when you are talking on the phone and visiting the guests, you should first entertain visitors in principle. You should apologize to the caller as soon as possible and hang up the phone after you get the permission.

However, when the content of the phone is very important and cannot be hung up immediately, the visitor should be told to wait a moment, and then continue to talk.

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< p > when sending things on the phone, repeat the main points. For figures, dates, time, etc., you should reconfirm the mistake to avoid mistakes.

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< p > if you don't report your name and ask your boss directly, you should be polite and polite and ask: "excuse me, who are you, please?" < /p >

< p > to tell the person who is receiving a visitor a phone call, it is best not to convey it orally, and to pass the message through the slip, which can not only avoid revealing the secret, but also avoid the embarrassment and displeasure caused by interruption.

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< p > when you can't hear clearly what the other person is saying, you'd better not hesitate to tell the situation clearly, and ask the other party to improve it.

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< p > if the telephone suddenly fails, the call will be interrupted. You must change the phone to the other side and explain to the other party.

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< p > < a href= "http://www.91se91.com/news/index_c.asp" > politeness < /a > before hanging up the phone.

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