How To Make Customers Willing To Answer Calls From Telemarketing Salesmen?

< p > how to make customers willing to answer the call of "a href=" http://www.91se91.com "telephone sales" /a?
< p > as a telemarketing company, we always have a sober understanding. As long as he is a real intentional customer, he will never miss any favorable information that can help him make his purchase decision, but only how the information is conveyed to him in the way that customers are more willing to receive. We summed up 7 methods from the front-line sales practice. < /p >
< p > < strong > 1, first get the customer's call permission < /strong > < /p >.
< p > headhunting consultants of headhunting companies do very well on the phone. Whenever they connect to the phone, they first ask the person: "is Mr. X X? I am a headhunter of a headhunting company. Are you ready to answer the phone now?" If the customer says it is inconvenient, he asks the customer whether it is convenient to make a phone call after 1 hours or 2 hours, give the customer a choice, and then call him in accordance with the wishes of the customer. Such a telephone is equivalent to making an appointment in advance, and customers are often more willing to answer it. ? < /p >
< p > < strong > 2, skillfully using the threshold strategy < /strong > < /p >.
< p > the so-called threshold a href= "http://www.91se91.com/news/index_h.asp" > strategy < /a > is to put forward a request which is very easy to reach. Once the other party has promised, it will be easier to get permission if it asks for a bigger request. For example, when you just connected the phone, the customer said it was busy. In fact, don't worry. It may just be an excuse for not answering your phone. Telemarketing should use the threshold strategy to directly tell the customer whether he can occupy his minute to tell him a very important thing. As long as customers are willing to give you 1 minutes, and what is said is really important, customers may be willing to give you 2 minutes, 3 minutes, or even 10 minutes. < /p >
< p > < strong > 3, every contact with customers is foreshadowed for the next contact. < /strong > /p >
< p > love lovers can always find many reasons when they invite girls to eat. For example, to commemorate the first meeting, to commemorate the first time to watch a movie, to commemorate the first time to join a street, and so on, whenever a reason is given, and let the girl think he is a careful person, the girl will go out with him on the wrong track. Telemarketing should also be good at finding reasons to interact with customers. For example, when customers come to the exhibition hall, telephone sales should be conscious of questions posed by customers, leaving one or two statements unanswerable, and then recording them in notebooks. When customers leave the store, call customers again when they call again. They call him directly to answer the questions they left behind when they came to the store last time. Such a phone call, customers not only willing to answer, but also feel that the salesman is very careful, very customer problems, the customer will be happy, so as to increase sales performance. < /p >
< p > < strong > 4. Send a text message < /strong > < /p > to the customer before making the call.
< p > a lot of calls go directly to the customers. There is no justification for them. The customers are not happy to answer them. If you call a customer before you call the customer, send a text message to the customer in half an hour or 1 hours in advance. After waiting for half an hour or 1 hours, call the customer again, ask if the customer has received the message you sent before, and ask whether you have read the text message. This reason is more sufficient, and will cause customers' concern. Such a telephone, customers are more willing to answer. < /p >
< p > < strong > 5, calling at the right time, customers are more willing to answer < /strong > /p >
< p > for example, you should not call before 9:30 a.m. on weekdays. Customers may be in a meeting at this time. They should not call between 12 noon and 14 p.m., when customers may have a rest. If it's weekend, you shouldn't call before 11 a.m., when the customer may still be in bed. It can be called on Friday afternoon. At this time, it is coming to the end of the week, so the customer is not in the mood to work. You can also make phone calls on the second day of payday, when customers are in a better mood. Of course, these personal work hours should be clearly understood when customers come to the store. < /p >
< p > < strong > 6. The content of the telephone is beyond the expectation of customers. < /strong > < /p >
< p > for example, when the phone is connected, you can tell the customer directly. You call him this time not to say the product, but to ask him for a favor. And you must declare that this is a very simple thing. If you can do it with your hands, and you are the best customer, you will be more willing to help. A salesperson pays special attention to customers' personal hobbies. On one occasion, she realized that a customer's hobby was fishing. Later, when she was tracking the phone, she directly asked the customer how to buy the bait. She just talked about what the customer was best at, and the customer talked to her for more than half an hour. Finally, she became a good friend, and order became her bag. < /p >
< p > < strong > 7, followed by a moving text message < /strong > /p >
< p > if the method provided above is used, or does not solve the problem that customers are unwilling to answer the phone, write a short message to him. There are three contents in the message: one is to explain what your purpose is to call the customer, and the purpose is to bring benefits to the customers. The two is to show how you will help clients win their immediate interests. The three is to express your apology, not to call him when it is not suitable. In a sincere manner, it is easy to get a sense of guilt in the heart after one or two times, and he will even call you in the opposite direction. < /p >
< p > < strong > summary: < /strong > < /p >
< p > customers are human beings. They are flesh and blood and selfish people. Telemarketing must consider a fundamental question before making phone calls to them, that is, what useful things you can bring to them by the phone call, not only to think clearly, but also to list them in the notebook, at least write more than 3 points, and then combine the 7 methods provided above, try to call the < a href= "http://www.91se91.com" > Customer < /a >, there will be unexpected gains. < /p >