Interpretation Of Strategies To Retain Customers To Enhance Store Performance

< p > < strong > 1. < a href= "http://www.91se91.com/news/index_c.asp >" guide shopper < /a > casual dress and dress < /strong > /p >
< p > the clothing of the shopping guide is sometimes a factor that affects customers' buying mood, because the decoration and sale of the store and the dress of the shopping guide are the first impression of the customer, especially the dress and dress of the staff. Wearing poor, tasteless sales and shopping guide staff, it seems that customers feel that they are not professional enough, there will be no good service and professional. < /p >
< p > < strong > 2. < a href= > http://www.91se91.com/news/index_c.asp > > guide /a < > /a > performance > /strong > /p >
< p > many customers hate the salesmen or salesmen who are too ditties and boast. They often talk like endorsements, and are professional announcers. Customers will feel it, just do not say it, just face the customer as long as they need answers, incidental considerations can do, do not be too ditto and flicker performance. < /p >
< p > < strong > 3.. The shopping guide is fond of the poor and rich. < /strong > < /p >
< p > some shopping guide members see customers enter the door, first weigh the customers, then decide whether to guide and sell. Remember, "enter the door is the guest" truth, do a good job of reception. Many customers who are interested in shopping or purchasing power are very ugly. < /p >
< p > < strong > > 4. shopping guide is free. Do not mess with "director discount method" < /strong > < /p >.
< p > when many stores sell, they like to use the "director discount method" to attract customers. But now many customers know this trick, so the effect is rather poor. It is best to answer the customer's questions and answers, product testing and experience demonstration. < /p >
< p > < strong > > 5. shopping guide, < a href= "http://www.91se91.com/news/index_c.asp > > professional water < /a > Ping is not enough to ask three questions" /strong "> /p >
Less than P, the salesperson's professional level and sales skills are not enough. Even if he asks three questions, he often gives customers a sense of distrust. < /p >
< p > < strong > 6., the shopping guide's greeting is not too much or indifference. < /strong > < /p >
< p > some shop assistants feel that their products are more expensive and ignore customers who seem to have no purchasing power. They even look at customers with the eyes of "you bought them", causing bad effects. There is, of course, a similar way of holding customers away from home for many years, frighten their customers to "run for the best." < /p >
< p > < strong > 7. no one greeted, the guests stroll around and walked away < /strong > /p >
< p > < /p >.
< p > some stores, when training, tell the shopping guide not to be too enthusiastic to greet customers, let customers choose to buy and stroll slowly, do not disturb customers; in fact, that's not right; warm greeting and proper guide to shopping guide are professional skills and basic courtesies required by professional guide buyers, and also a kind of respect for customers' performance. < /p >
< p > < strong > 8.. Customer complaint handling skills and skills are poor. < /strong > < /p >
< p > customer complaint handling is poor or not timely, which means driving customers away. Customer complaint skills are as important as selling skills. Seize a complaining customer and win ten referrals. If you lose a complaining customer, you will add ten more propagandists to help you with negative information. < /p >
< p > < strong > 9.. The sale of words is too excessive. < /strong > < /p >
< p > guarantee and careless commitment are irresponsible practices, professional and responsible statements and attitudes, customers can see, hear, feel, do not treat customers as fools or injustice, do not think that customers do not know the line. Now customers have money and time, but they are better than three stores, or do professional products knowledge and services well, flickering and overly boasting and vouch are not popular now, the formal and honest service attitude and argument is the customer's favorite performance. < /p >
< p > < strong > 10. do not understand customer consumption psychology < /strong > < /p >
< p > to understand the needs of customers and meet the needs of customers is the needs of customers instead of selling skills and shopping guide skills. Understanding the needs of customers, finding out the advantages of their products, and satisfying the needs of customers with quality guidance techniques are 100% accurate sales methods. < /p >