2013 Consumer Complaints Hotspots

< p > a few days ago, the Municipal Industrial and commercial bureau announced the hotspots of consumer complaints in 2013.

According to the data analysis provided by the 12315 consumer complaint reporting center of the Bureau, < a target= "_blank" href= "http://www.91se91.com/" > clothing < /a > a target= "_blank" href= "http://www.91se91.com/" > shoes > hat > household appliances, communication products, food, household goods complaints ranked the top five.

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< p > 2013, 12315 consumers complaints and reporting center received 319 calls, of which 189 were consulted, 102 were complaints and 28 were reported. The rate was 100%, which saved consumers more than 3.5 million yuan in economic losses.

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< p > 2013, clothing a target= "_blank" href= "http://www.91se91.com/" > shoes and hats "/a" category appeals occupy the first place.

The main problems reflected by consumers include drills after washing clothes, middle and upper leather clothing, leather line opening, color fading, skin dropping, high grade mink underarm mouth, down coat drill hair, camel hair and cotton trousers and drum bags.

Leather shoes and sneakers break down, cross section, grinding feet and so on.

Some businesses sell goods in a good fashion. Once the quality problems arise, they are shirking their responsibilities and being rude.

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< p > household appliances category occupies the second place.

The problem of consumers' reflection is focused on the quality of goods and the after-sale service such as refusing to return and repair. Consumers are mainly reflected in the following problems: the refrigerator is delivered to the home, the quality problem is not changed, the scratches on the fridge appear, and the explosion occurs after the pressure cooker is bought.

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< p > communications product category occupies the third place.

The problems reflected by consumers are mainly concentrated on the following aspects: first, the quality and performance of mobile phones are unstable.

Such as automatic shutdown, black screen, crash, automatic downloading without any reason, mobile phone eating charges, walking traffic, machine screen quality, telephone body fever, telephone receiver noise, incoming bell abnormal; two is old charging new, shoddy.

Assembly machines and refurbishing machines are fake manufacturers, and three is no guarantee for after-sale services.

After repair, the mobile phone can not be used normally, meet the requirements of return and do not return.

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< p > food complaint occupies the fourth place.

The main problems of consumers include: cooked food shop sells peculiar smell pig hands, rice metamorphism, ham sausages contain plastic strips, eight treasure porridge has worms, and bottled honey is opened, not honey, all is granulated sugar, pork stalls are hung with Shuanghui pork brand, but real estate pork is sold.

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< p > > a href= "http://www.91se91.com/news/index_s.asp" > household goods < /a > category fifth.

There were 4 complaints for household products, 4 items, down 10.6% from the same period last year.

The problems reflected by consumers are focused on the quality of products, refusal of replacement services, the quality of watch movements, the scratches on the dial, and the drop of wheels for children's bicycles.

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