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How Do Telephone Salesmen Practice Standard And Magnetic Voice?

2014/3/17 20:42:00 39

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for those engaged in < a href= "http://www.91se91.com/news/index_c.asp" > telephone sales < /a >, it is very important to grasp sound skills, which can shorten the space distance between you and customers.

Speaking too orthodox is mechanical; too casual and unsincere; too loud can make the other person feel harsh; the voice is too small for the other to hear clearly.

How to manage your voice is particularly important for telemarketing staff.

how to make your a href= "http://www.91se91.com/news/index_c.asp" > voice practice < /a > more standard and more magnetic. Here are some points for your fellow workers to refer to:

1, let your voice suppress, Yang, dun, /strong

voice lack of restraint, Yang, dun, and frustration are common problems of many telemarketing staff. Their service is like a typical call station or directory enquiry station, with a plain tone and a single tone, which makes it impossible for you to feel welcome and attention from every customer.

Of course, there are a number of reasons for this phenomenon: first, keep repeating.

Telephone operators face too many customers, often say the same words, and they lose enthusiasm when they speak.

Second, because it is not face-to-face, lack of facial expression feedback will also lead to the loss of telephone salesmen.

The way to overcome it can be: first, imagine that the other person is a specific image sitting opposite to you. You are talking with the < a href= "http://www.91se91.com/news/index_c.asp" > /a instead of calling.

Second, recognize some key words and raise their intonation appropriately.

2, showing your enthusiasm and confidence through voice.

a mild, friendly and frank voice can help customers relax, increase trust and reduce psychological barriers.

(1) warm greetings

There are two kinds of criteria for greeting: P, one is "three segments": "good morning, I am Huang Ling, I am glad to serve you", and the other is "four paragraph": "Hello, XX company, I am Huang Ling, please..."

Your enthusiasm has no room for expression in such greeting. If you leave a good first impression on your customers, customers will have further interest in communication.

(2) let the customer hear your smile .

enthusiastic show is usually linked with a smile. If you haven't formed a natural smile habit and try to practise yourself, here are two ways: first, ring the phone as the start signal, so long as the bell rings, the smile starts.

Second, look at the mirror, so that every time you smile, you can reveal at least eight teeth.

If your smile can always be accompanied by your conversation with your customers, your voice will be warm and confident.

3, fast and slow,

too fast and too slow speech speed will give customers a variety of negative feeling space.

Speaking too fast, customers will think you are a typical salesperson; speaking too slowly, customers will be impatient with you, and wish to say goodbye to you early.

Therefore, it is necessary for telephone ordering staff to carry out sound management by using unpleasant and slow speed to communicate with customers.

In addition, there are two aspects to note: first, the speed of speech varies from customer to customer, that is to say, fast spoken customers or slow speaking customers try to approach their speaking speed.

Second, the speed of speech varies from content to content, that is to say, when it comes to something that customers may not be very clear about or important to them, they can slow down appropriately so as to give customers time to think and understand.

4, no small volume /p >

keeping the moderate volume will greatly increase the interest of customers in communicating with you.

If your voice is weak and your customers can't hear you clearly, the distance between you and your customers will be dragged away.

When customers ask you to say "please speak louder", you know that he has less interest in communicating with you.

Conversely, if your voice is too loud, it will bring a lot of annoying murmur, such as your wheeze, computer keyboards and other annoyance.

5, not high or low, pitch /p >

to a large extent, pitch is determined by the vocal characteristics of individuals.

Too high or low pitches make people uncomfortable, especially for customers who feel uncomfortable about the interaction between gender and pitch, that is, men's voice is thin and women's voice is rough.

However, proper practice can make the pitch tend to be moderate.

The telephone ordering clerk who has this problem can take the following exercises: keep your posture comfortable, breathe smoothly, do not raise your head too high or press too low, try to make your voice fall in the middle of pitch, and increase or decrease according to the content of expression.

6, impartial intonation /p >

a survey shows that when customers do not hear a sentence in telephone sales, most of them will not ask the salesperson to repeat it.

Therefore, in order not to let customers miss important information, in the process of telephone communication with customers, telemarketing staff should pay attention to the following three points: first, Putonghua, accurate articulation and clear pronunciation.

Second, do not eat gum, drink water, change posture to find things while talking, and avoid speaking indistinctly.

Third, ask questions appropriately to ensure that customers understand, for example, "can you hear clearly?" or "do you understand what I said?"

7, practice, practice, and practice

to create attractive sounds, you need to practice, practice and practice.

Excellent telemarketing staff will constantly improve their skills in accordance with their own voice skills.

Here are three ways to improve: first, listen to the radio and listen to what voices the professionals use to express their thoughts to different audiences.

Second, read prose and poetry, improve your speaking speed, volume, pitch, intonation and infectivity.

Third, record your own conversations with customers, compare the principles mentioned above, find out the problems, and constantly correct and practice.