Questions And Skills In Telemarketing And Sharing Of Specific Words

The premise of this question skill lies in the network industry:

　 One Product sales And customer background questions:

1. do you want to buy or sell?

2. did you open this factory yourself?

3. are you in charge of the business?

4. if the company intends to make use of Internet sales, can you make the decision?

5. what are your products targeted at?

6. do you understand our service?

7. what are your current competitors?

8. is the product sold domestically or abroad? Is it sold all over the country?

9. do you have the right to import and export, or do you export through a foreign trade company?

10. what industries are the products used for and what are potential customers?

11. how is your product selling now?

12. do you have many businesses in your area?

13. is your product professional? How many industries do your customers involve?

14. what kind of channels do you usually use to find your customers?

15. have you considered using the Internet to help you find customers, so you can save your cost.

　 Two network background:

1. what channels do we know about our website?

2., did you register it yourself? Who helped you register?

3. do you think the information of Ali is helpful to your company?

4. did your company make a website?

5. what's the effect of the website?

6. are you confused about doing business on the Internet?

7. what is the current business? Does the salesman run all over the country?

8. how did we use the Internet to do business before?

9. have you received any orders from the network?

10. how do we view buyers of the Internet?

11. consult your company before you have tried the Internet to promote it?

12. what are your company leaders' views on the application of new e-business?

13. do you have any staff responsible for the network?

　　 Three Demand background Question:

1. what kind of help do you want to get?

2. what can we do for you?

3. is there any idea to use ALI's information and contact buyers?

4. what information do you want to check?

5. is it helpful for your sales?

6. what advantages do you see in ALI?

7. what kind of assistance can our service bring to you?

8. is there any interest in developing low cost businesses?

9. have you ever thought that customers want to know all about your company online?

10. do you want to find customers through the Internet? That is to say, you want to release information to attract buyers' attention. At the same time, also want to be able to view buyers information, right?

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　 Four, the results we need to ask are:

1, customers' interest points

2, customer's objection point

3, the decision-making status of customers.

4, the market and product situation.

5, what can I do on the basis of demand?

　　 Five, Put questions to Several points to note:

1 avoid disputes.

2 don't nag.

3 don't ask too many questions on a phone, ask questions continuously.

4 help the other person understand his needs and help him get it.

5 help each other to clarify your thoughts and make your thoughts become him.

6 find a breakthrough in sales promotion;

7 let the other party feel the importance and take the position in his position to consider the problem.

　　 Six, pay attention to listening.

If the salesperson picks up the phone, the customer will talk incessantly, so that the customer will lose the opportunity to express their opinions completely. This aspect often annoy the customers. On the other hand, we can not capture the real feelings and needs of customers. Once customers are bored, needless to say, sales of salesmen are doomed to failure. If we can not correctly judge the needs of customers, we will often lead to ineffective development, which will further cause customers' exclusion.

Learning to listen can give customers a sense of respect. Listening is an important means to ensure effective communication. If you are in front of the customers and do not care about the customers' reactions, you will probably lose the opportunity to find customers' needs.

In telemarketing, when listening to a customer's conversation, we need to respond accordingly to the customer's conversation. Yes, yes, yes, etc. Let customers feel that we are listening carefully.