Communication Skills In Workplace Communication

< p > < strong > 1. language skills < /strong > < /p >

< p > in modern communication, we all understand a common sense that "there are different winds in ten miles and different customs in hundred Li". Different industries have different requirements. Looking at problems from different angles, the result may be quite different.

For example, people who work in foreign affairs have one characteristic: speaking is moderation, if you ask them: who do you think will win in this match? They will not tell you who will win or who will lose, but tell you that there is a possibility of victory, impartiality and ambiguity.

This is the language characteristics of the profession that make them.

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< p > < strong > example < /strong > /p >

In the October 2000 P presidential election, a famous professor in Losangeles visited China.

As soon as he got off the plane, the reporter came over to interview him. "What do you think is the winner of the US presidential election?" said the professor, who was then an official activity. He could not keep his mouth open. If the professor answered the question according to the reporters' thoughts, he would be very embarrassed if he answered the wrong question.

At that time, diplomatic language should be used. "First of all, I want to thank all the journalists for their concern. In addition, I believe that the American people are well educated people.

The American people are a nation that emphasizes independence and independence. Therefore, the American people will make their own choices in this presidential election. And I believe that whoever is elected president of the United States will promote the sustainable development of Sino US relations.

Thank you. I'm finished. "

This answer, no matter who is elected in the end, the professor will not fall into an awkward position.

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< p > < strong > 2.. Look at the skills of visiting cards < /strong > < /p >.

< p > when exchanging business cards, we can explain the status and identity of business card holders, the experience of domestic and foreign exchanges and the size of social circles from four points.

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< p > see the four key points of business card < /p >

< p > whether the business card has been altered < /p >.

< p > business card would rather not be given to others or altered. Business cards are like faces, and they can't be altered literally. < /p >

< p > whether there is a residential telephone < /p >.

< p > people will have self-protection consciousness in social occasions. Private house phones will not be given, or even mobile phone numbers.

Westerners talk about public and private differences. They care about this very much. If you talk with him for the first time in business, you give him your home phone number. He understands that you have come to his home and feel that you have bribes too much. /p

< p > whether the title is Lin Li < /p >.

< p > business cards often offer only one title, up to two.

If you hold several positions or run many subsidiaries, you should print several business cards and face different contacts, using different business cards. < /p >

< p > is there any country code and /p code?

< p > if you want to carry out international trade, there should be 86 international long-distance area code in front of the landline number. If not, then you do not have international customer relationship. If there is no area code, you will only be active in this area < /p >

< p > < strong > 3. skills to solve problems < /strong > < /p >

< p > as a business person, people who need to face different industries will inevitably encounter difficulties. Although they try their best to solve the problem, they may not be satisfactory.

At this time, we need to seize the main contradiction and find a breakthrough to solve the problem.

The main contradiction has been solved, and the secondary contradiction has been solved.

The idea determines the way of thinking and the way of thinking determines the way out.

What kind of thinking is there?

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< p > < strong > 4. skills when calling up, < /strong > < /p >

< p > who will hang up when making a phone call? When it comes to this question, one of the easiest mistakes to answer is that the other party first hangs up.

Assuming that both sides are loyal to this rule, both sides are waiting for the other party to hang up. The result is that they only take up valuable time and say some useless gossip.

So this way is not operable.

When people call first, social etiquette gives a standard practice: hang on the phone when your status is high.

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< p > if you talk to the chairman, no matter whether the chairman is male or female, it is always a little bit less. Subordinates respect their superiors is a professional norm. At this time, the chairman should hang up the phone first; if the head office calls, no matter what level the head office calls, he represents the higher authorities. At this time, the head office should hang up the phone; if the customer calls, the customer is God, so the customer should hang up the phone first.

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< p > < strong > 5., the standard sequence of entering and leaving the elevator is < /strong > < /p >.

< p > (1) access to the elevator controlled by others (< /p >).

< p > access to the elevator controlled by someone, the escort should go out and come out first.

It is a basic rule of walking to give the right of choice to someone of high status or guest.

Of course, if guests are not familiar with the terrain for the first time, you should guide them.

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< p > (2) access to unmanned elevators < /p >

< p > when entering and unattended elevators, the escort should advance and control the switch button.

The hotel elevator setting procedure is usually 30 seconds or 45 seconds. When the time is up, the elevator will leave.

Sometimes the accompanying guests are more, so that the later guests are too late to enter the elevator, so the escort should advance the elevator, control the switch knob, and keep the elevator door open for a longer opening time, so as to avoid causing inconvenience to the guests.

In addition, if there are individual guests moving slowly, affecting other guests, you should not make a loud noise in public places, you can use the elevator's call function to remind customers.

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< p > < strong > summary < /strong > < /p >

< p > communication is an art.

In the process of communication with people, the same goal and different ways of implementation often result in a great difference. In order to achieve the desired effect of communication, we should remember the following points in the process of communication: using the address is not low, going to the countryside to follow the custom, setting the position, and taking the other side as the center.

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