Wash Shoes And Wash Flowers. Who Will Bear The Responsibility?

At the end of last month, Ms. Zhang, a member of the public in Qingdao, cleaned two pairs of casual shoes at the furnet laundry on Tai Qing Road. As a result, a pair of shoes had been washed up and had problems. "These shoes have been washed for half a month, and the original grey leather of shoes has been washed yellow, even on top of cloth." For this reason, the manager of furnet laundry said, "the shoes sent by customers are dirty themselves, and the problem is that the frosted leather is fading. We have negotiated with our customers. If the customer is not satisfied, we can refund the cost of the shoes. If the customers are still unwilling, they can take corresponding procedures to safeguard their rights.

At the end of February this year, Ms. Zhang cleaned two pairs of casual shoes at the company's laundry at Tai Qing Road. "After half a month, the shoes were washed, and I didn't expect to see them. The original grey leather of shoes is washed yellow, even on top of cloth. Ms. Zhang said that the explanation of the salesperson was because of the shoe itself, because the shoes were dried by the dryer, causing the skin of the shoes to yellowed, and indicated that they were willing to take them back to re wash them, and solve the problems in new ways, so as to ensure that Ms. Zhang was satisfied.

The second cleaning and the past two weeks, Ms. Zhang's mother went to pick up her shoes. Mrs. Zhang's mother said, "shoes are still like that. There is not much improvement. The reply of the shop assistant is that these shoes have been done with great care. Because of the inconvenience, I can get another laundry with a price of 40 yuan and send it free of charge. The clerk then left the original laundry slip and opened a laundry bill. However, Ms. Zhang was not satisfied with this practice. "The shoe was washed for the second time, and it turned out to be brown shoes."

Reporters then contacted the manager of the furnet laundry shop, who told reporters that "the shoes sent by the customers themselves were dirty at the time, and the problem was not that the shoes were discoloring, but that the frosted leather had gone off, and the frosted leather was easy to fade. We have consulted with customers about this matter. Since it is our regular customer, we can allow customers to wash 40 yuan of clothes for free. If the customer is not satisfied, we can refund the cost of the shoes. If the customers are still unwilling, they can take corresponding procedures to safeguard their rights. The manager finally said.

For Ms. Zhang's compensation for laundry problems in the laundry, the reporter consulted 12315 staff members that according to the ninth provision of the handling method for the consumption disputes of the Shandong dyeing and dyeing industry, operators should give free rework after washing clothes failed to meet the washing standards. If the rework has not yet reached the quality requirement, the operator shall return the laundry fee to the consumers, except for stains which have been declared before washing, or can only be removed as much as possible. Local stains may cause chromatic aberration or damage to clothing easily after being treated with corrosive stains. The operator should emphatically declare that it can be reprocessed after signing by consumers.

And in the tenth provision: after washing, the quality of laundry appears, and the value of repair is still in use. The operator should pay 1~6 times the amount of the laundry charge. The operator should compensate the laundry fee 10~20 times the amount of the laundry, but it should not exceed the actual value of the clothes.

As for the specific handling methods, the reporters will continue to pay attention to it.