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Interpretation Of Communication Skills In Store Operation

2014/4/9 22:07:00 29

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Store Management Communication Skills Communication

1: courtesy first, /p >

courtesy is the first killer of sellers to retain a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a >. No one can refuse polite language.

Polite language, to the customer's God's feeling, change "hello" to "hello", and turn all "you" into "you".

This is the first step.

In terms of words, you must pay attention to women. Buyers must never be called "sister"!!! No matter how old you are, don't assume that others may be bigger than you. It's impolite to feel younger. Call it "younger sister". A little bigger can be called "mm". In short, don't call a sister!!! The age of a girl is a secret! Men may not know /p.

Two: calm and calm .

for some novice a href= "http://www.91se91.com/news/index_c.asp" > seller < /a >, when people ask about price, color, style, material and so on, they are always very happy, always thinking about business.

In fact, many buyers are the ones who ask the house and decide which one to buy at last. This is very common and normal, so some people just ask him to show that he is interested in your baby or this kind of baby. Don't think he will buy it if he asks, so he must be calm as a seller.

At this point, what you need to do is to answer questions with sophistication and accuracy, which is the key to deciding whether the buyer will ultimately choose you.

So, as a seller, you should know your baby's characteristics well, like the back of your back!!! Ha ha ha, it's very much like reciting the text while reading. When answering questions, you must be accurate and avoid any ambiguity.

Three: guarantee profit /p >

business should be a href= "http://www.91se91.com/news/index_c.asp" > small profits but quick turnover < /a >, but it does not mean selling at a loss. As long as your baby is genuine, do not lose money, even earn a dollar.

The price of Taobao is indeed the final choice of customers, but it is not the only indicator.

Too cheap a price can cause people to have the illusion that they may be fake, which is not good for themselves. So don't just play the price war and work hard at other places.

Remember, ha!!

Four: satisfy customer /p >

to satisfy customer's needs as far as possible.

Note that here is to try not to satisfy customers.

We can ignore the demands of clients who make unreasonable demands, but don't hurt words at this time. It's good to be good at making money and doing business. Even if the requests made by others are unreasonable, do not argue with customers.

P, for example, I met a client and asked, "boss, can you make your towel cheaper?"

I replied, "Hello, yes, please. How many sets do you want?"

he said, "how about a set of 10 yuan postage?" it can be said that this is an unreasonable request. If 10 yuan is sent to the post, the baby is only a few yuan, and my cost will be ten yuan.