Telemarketing Skills: How To Conquer The Hearts Of Customers?

< p > < strong > 1. How to mobilize its own voice elements to shape the < a href= "http://www.91se91.com/news/index_c.asp", which is in line with different customers' preferences, image < /a > < /strong > /p >
< p > create different images through volume, speed, tone and attitude. Let customers imagine you as a beauty or handsome. < /p >
< p > for example, dealing with customers in the north, the voice can be larger and make the other person feel confident and refreshing. Follow the customers in the South and speak slowly, gently and gently. This will make customers feel comfortable. < /p >
< p > < strong > two, skillful to say, how to match words well, so that < a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a > can you feel that you and he are the same kind of people?
< p > we must learn to grasp the mood and manner of customers when speaking according to their customers' tone and heart, and instantly evolve into a similar way of speaking with him. To touch his heart. < /p >
< p > strong > three, how to enter the inner world of customers, how to communicate with people who do not have color and praise what they most want to hear and move most? What kind of people are they? < /strong > /p >
< p > according to different types of customers, they are divided into 4 colors: red, green, yellow and blue. < /p >
< p > 1) red -- bold, enthusiastic and exaggerated. Although he is a plain looking girl, you can exaggerate praise for his beauty. When speaking with such a client, the voice can be larger, faster, more frequent and more expressive. < /p >
< p > 2) green - peaceful, affectionate and family oriented. Don't exaggerate compliments with such people, or make the other person feel very fake. We should use the true feelings, family and other aspects of praise, such as you let me think of my sister or sister, etc. The voice is a little bit slow and slow. < /p >
< p > 3) yellow, but for officials, there is bureaucratic bureaucratic tone. First of all, we should not be disgusted or have psychological barriers. As long as we are customers, we must try to find their advantages, sparkle and praise, and be sincere admiration and admiration. They can communicate well with all kinds of people and learn to see what people say. This is also the skill skill that our salesmen must master. This kind of caring or listening is that you are so young, so you can sit in such a high position. You must be a BBK student. < /p >
< p > 4) blue - a very strict person. It is the backbone of the enterprise and the person holding important positions. What they like to value is what they have done. Those who like to be steady and steady. One said, two said two. The promised thing must be done in strict time. If it is not finished, do not conceal it. A moderate and steady tone of voice. < /p >
< p > < strong > four, how to conquer the hearts of customers? < /strong > /p >
< p > to understand customers as far as possible: < a href= "http://www.91se91.com/news/index_c.asp > > demand < /a >, with customers first adult again, and then know purposeful questions and guidance, and for customer orders. For example, in particular, when customers want samples and information, try to know as much as possible about customer information. < /p >
< p > 1) what kind of products do customers need? < /p >
< p > 2) does he have this expenditure and budget? < /p >
< p > 3) when to purchase? How much do you need? < /p >
< p > 4. Is there any other supplier in his mind? < /p >
< p > the principle of equivalent exchange. < /p >
How can we get rid of this predicament and pressure? < p > < strong > five, continuous orders, or often rejected by customers. < /strong > < /p >
< p > when you are very weak and your skills and skills are still unskillful, no one is going to motivate you to see your progress and not refuse. < /p >
< p > < strong > six, what are the customers who are late to buy when they are bargaining? < /strong > /p >
< p > in fact, we have reached the bargaining step, that is, the customers are basically fully recognized. Again, like returning the price, it is for psychological comfort to find a balance. If there is room for this to drop, there is no need to reclaim the benefits and balance the scales. < /p >
< p > < strong > seven, to be a forever friend to our customers. < /strong > < /p >.
< p > even if you accept or reject your customers, you must be truly grateful. Even if you refuse your customers, he will let you know how to deal with the same customers next time and find a better way. < /p >