Simplify Administration, Decentralization, Improve Quality, Promote Private Tax And Promote Harmony

< p > < strong > a href= < http://www.91se91.com/news/index_c.asp > brand effect < /a > the concept of activating innovative service < /strong > /p >

< p > 2013, around the development strategy of < a href= "http://www.91se91.com/news/index_c.asp" > management promotion tax > /a > brand strong bureau ", Gaoping District Land Tax Bureau launched the brand activity of building high efficient and high-quality tax service.

Since then, the bureau uses a pragmatic and continuous attitude to promote tax service, using the brand effect to activate the concept of innovation service, make achievements and experience, and form the brand effect.

One is to renew the concept of service.

We must firmly establish the service concept of "starting from taxpayer demand, based on taxpayer satisfaction, and finally complying with taxpayers" to pform the functions from "management" to "service oriented". From tax hall to management office, from business unit room to comprehensive department, we can reflect the quality and efficiency of service and change of style. We should follow the goal of service control, follow up service in management, integrate into management in service, and finally achieve the goal of quick, efficient and high quality service.

The two is innovative service.

Tax management is pformed from "comprehensive service" to "classified service". It provides targeted services for all kinds of taxpayers, such as professional consultation, business guidance, business management and so on. The inspection work realizes the pformation from "surprise check" to "goodwill reminder", moves forward tax administration, reduces the cost of tax payment, unimpeded the taxpayer's rights protection channels, continues to play the effectiveness of the "Gaoping local tax revenue legal aid" organization, protects taxpayers' rights and interests, and harmonizes the relationship of levy and payment.

The three is to play the brand effect.

To create a tax service brand with the characteristics of Gaoping's local taxes, this brand embodies "efficiency, quality and credibility". We should make it a "reputation product" that taxpayers know well, trust and praise, and become a representative of Gaoping's intangible assets and image of local taxes.

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< p > < strong > streamline administration and decentralization, update < a href= > http://www.91se91.com/news/index_c.asp > Tax Service < /a > process < /strong > /p >

< p > April 2013, according to the arrangement and arrangement of the superior, the Gaoping land tax was launched in a comprehensive way to streamline the tax process and raise the tax efficiency.

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< p > make a new process and simplify the examination and approval process.

At the end of April 2013, on the basis of previous investigations, the Bureau worked out a new tax process for Gaoping local taxation bureaus (Trial Implementation).

According to this process, the authority devolved 12 examination and approval powers, 10 pferred to the hall, and 25 simplified examination and approval procedures.

We have achieved the goal of "front desk connection, internal circulation and front desk".

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< p > convene the mobilization meeting and initiate the activity procedure.

In May 3, 2013, the Council convened a mobilization meeting on tax service mobilization, and formally launched a brand campaign to create efficient and high-quality tax service, and formally run the new tax process.

The party secretary and director He Quanping of the Bureau arranged the work: three principles to carry out the service.

We should try to put the approval authority of the original tax bureau as far as possible to the management office, and pfer the examination and approval authority to the tax hall as far as possible.

The three key is to control important links.

We should strengthen the business training of tax administrators and window staff, strengthen the close coordination and coordination of tax hall, management office and business stock room in the process of operation, strengthen the change of tax administrator's work concept and improve their working methods.

The three point is to improve the whole process.

We need to push forward this work with the spirit of pragmatism and persistence; we need to constantly optimize and improve this work; we need to strengthen publicity and reporting and do a good job in paying taxpayers' return visits.

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< p > improve the facilities of the hall to ensure efficient operation.

In strict accordance with the standardization standard of the Tax Administration Office of the State Administration of Taxation, we should unify service identification, standardize window setting, realize the functional zoning of the hall, add tax guiding stations, intelligent distribution machines, tax information inquiring machines, wireless WIFI wireless network services, etc. to ensure the order of the hall; in the information reporting area, set up free information access rack, fill out information desk, and standardize the text style; set up three kinds of 10 service windows in comprehensive service, invoice management and declaration collection in the window service area; open self-service tax service and electronic map enquiries in the self-service tax zone; set up LED display screen in the announcement area, timely release the latest policy information; rest area is equipped with water dispensers, newspapers and magazines, medical boxes and other items.

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< p > visit the collection suggestion and summarize the results.

After 3 weeks' activities, the Bureau dispatched a group of people to pay more than 100 days' concentrated return visits to more than 100 taxpayers.

The whole visit was conducted by telephone interviews, field interviews, invitations to taxpayers' seminars, tax hall random interviews, QQ interviews, interviews with tax administrators, and so on. More than 200 testimony, more than 60 suggestions and suggestions were collected.

First, the simplification of the process saves time and reduces the cost of taxation.

100% of taxpayers generally reflected that due to the simplification of the process and the decentralization and pfer of approval authority, the single time and frequency needed to handle a tax item were significantly reduced, which changed the previous stage of signing and approving, cumbersome process, complex operation and time-consuming phenomenon, both saving time and reducing tax costs.

The financial officers of Sichuan Hongling MEI LAI Real Estate Company were satisfied with the time they spent only 5 minutes in the tax time of the Bureau. Thank you for calling.

Two, the perfection of facilities brings order and ease of taxation.

The taxpayer is very satisfied with the service facilities such as intelligent numbering machine, tax information enquiry machine and so on. We can see that now, once in the hall, there is staff guidance and orderly order, and the whole tax process is quick, efficient and comfortable.

Three, a comprehensive return visit brings sincere advice and harmonious relationship of levy and payment.

More than 90% of the 100 taxpayers interviewed express their gratitude, 20% of the taxpayers have made valuable suggestions, and the relationship has been further promoted and improved.

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< p > constantly improving and improving, and promoting the operation of the city.

Collecting and collating feedback, in the process of operation, constantly solve problems, improve and improve, for example, in the internal circulation, strengthen tax managers to handle internal business process management, while improving efficiency while avoiding law enforcement risks; change service concept, overcome unwilling to decentralization and think that "run by taxpayers before, now run by the special management" is a tedious imbalance mentality; continue to amend and improve the details of the process.

In October 2013, the Nanchong Local Taxation Bureau carried out repeated discussions and studies according to the trial operation of Gaoping's land tax, and finally formed the "Nanchong Local Taxation Bureau's tax process (Trial Implementation)" in December 2013, which was launched in January 1, 2014.

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< p > < strong > practical measures to improve the efficient service system < /strong > /p >

< p > March 3, 2014, after the video meeting of the State Administration of Taxation on "convenience for people to conduct tax spring breeze action", the Gaoping Local Taxation Bureau promptly implemented the spirit of the conference, carried out the party's mass line, and launched a comprehensive action to facilitate the operation of the spring breeze.

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< p > one is to continue to optimize decentralization and decentralization.

With a pragmatic attitude and a continuous spirit, we should implement the relevant provisions of the tax administration process of Nanchong Local Taxation Bureau (Trial Implementation), continue to optimize decentralization, create a good investment soft environment for the vast number of taxpayers and investors, and consolidate the existing service results.

Two is to adhere to the leadership in the hall duty system.

Monthly collection period, team members to the hall in batches duty, on-site office, supervision and supervision, close to the mass line, on-site to solve problems, for taxpayers to do practical things.

The three is the pilot application of self taxation terminal.

In the pilot area of Gaoping, the tax allocation and application of autonomous tax terminals should be carried out, so as to achieve self service tax payment and ticket purchase business, so that taxpayers can enjoy faster and more convenient services, save tax costs and raise the efficiency of tax payment.

The four is to organize multi period taxpayer classification training.

Focusing on the general problems of the latest tax policy and taxpayers, focusing on the needs of taxpayers at different levels and in different industries, we have organized various kinds of centralized training in a variety of ways to improve the business capacity and tax compliance of taxpayers.

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< p > < strong > Training and assessment of high-quality service teams < /strong > < /p >

< p > one is to carry out tax knowledge competition.

In March 2014, the Council held a knowledge competition on tax service, and the participants and the off-site spectators demonstrated excellent professional quality through answering questions, and achieved excellent results.

Two is to carry out tax service etiquette training.

Conduct tax service etiquette training for civil servants in tax system, the importance of training etiquette, image etiquette, office etiquette and reception etiquette, and provide detailed training for tax personnel, especially those in tax hall.

The three is to increase the proportion of tax services in target assessment.

With the goal performance management system to promote work, increase the proportion of tax services in the assessment, formulate detailed rules for assessment of tax services, on this basis, continue to carry out the rating activities of tax service stars in the overall scope.

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< p > < strong > publicity platform to create an atmosphere of enthusiastic service < /strong > /p >

< p > to open up a convenient column for handling spring breeze action on the inside and outside the website, providing practical information for taxpayers to consult, such as business consultation, tax policy, tax news and so on. On the LED screen of the tax hall and the first floor of the office building, we can update the convenient information such as government affairs, public affairs, tax payment and so on, so as to facilitate taxpayers to see it. Through the external media, we publish "spring breeze action" news trends and create a warm atmosphere of service; combined with the tax publicity month of 2014, we focus on publicizing the service changes before and after the decentralization and decentralization, and focus on providing quality services such as policy publicity and consultation for taxpayers, so as to further enhance the harmonious atmosphere.

The production of an animation video and animation album which reflects the simplification of tax process activities and demonstrates the work process of tax administration of Nanchong Local Taxation Bureau (Trial) is made. A simple and interesting cartoon image is used to explain the changes in the contents of the process and the streamlined process. It is broadcast through the LED screen of the tax hall and office buildings, and uploads and publicize in the tax enterprise QQ group and the official administration micro-blog. It provides and publicize animation and picture albums to the enterprises and taxpayers in need, providing taxpayers with a clear and vivid tax guide.

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< p > the quality and efficiency of land tax services in Gaoping has been improving continuously. The continuous zero tax complaints over many years have led to the efficient operation of various tasks and the continuous escalation of tax revenue scale. The total amount of tax revenue has exceeded 800 million yuan for the first time from 300 million yuan in 2010 to 800 million in 2013, and has doubled in three years. The total amount of the city has risen from seventh to second in the whole city.

In the first quarter of 2014, the total accumulated income of the organization totaled 277 million 840 thousand yuan, up 22.2% from the same period last year, of which the total tax revenue was 265 million 910 thousand yuan, an increase of 22.4% over the previous year, a net increase of 48 million 670 thousand yuan, and 26.7% of the annual plan of the Municipal Council, and a 10 day advance of the first quarter to achieve a good start in the first quarter, laying the foundation for breaking the 1 billion yuan mark in 2014.

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