The Language Art Of Dialogue With Superiors

　　 Familiarity with superiors Psychological feature

Psychological communication is an essential prerequisite for interpersonal communication. Leaders must have this foundation if they want to succeed in communication with their superiors. The psychological proximity and mutual promotion between the upper and lower levels will reduce the friction events and conflicts between them. On the contrary, great emotional differences will inevitably lead to psychological collisions and affect working relationships.

The story "touch deaf" and "Empress Dowager", which has been quoted in the past, can also illustrate this problem very well. When empress dowager was just in power, the state of Qin invaded the army and the situation was critical. Zhao asked for help from Qi, but Qi made hostages of the queen mother, the most beloved son of Changan. The Empress Dowager could not let the king of Changan go, and the ministers urged the Empress Dowager to attach importance to national affairs. The queen mother said, "there is a repetition that makes Changan a gentleman, and an old woman will spit on her face!"

At this time, the left teacher asked him to see him. He avoided talking about Changan's affairs. First, she talked about the health problems of the elderly from food and drink, and so on, to ease the tension. With the help of the empress dowager, he was concerned about his son, Shu Qi, and aroused the empathy of the Empress Dowager. The Empress Dowager not only answered, but also smiled and talked about the problem of the son of mercy, and the relationship between the emperor and his minister became harmonious and harmonious.

At this time, touch and take advantage of the situation, pointing out that if the emperor's descendants are "respectable and without merit, the salary is thick without labor" is very dangerous. If the Empress Dowager really loves Changan king, let him be hostage to Qi State in order to solve the danger of Zhao state and render meritorious service for the country. Only in this way can Changan Jun be independent in Zhao kingdom. This reasonable persuasion led the Empress Dowager to repent, and finally agreed to "Changan Jun" into "quality".

If the touch is not in the possession of empress dowager, Psychology After persuasion, not only can not be successful, but also really may be "spit on the face" of shame. Therefore, if we are not familiar with the psychological characteristics of our superiors, we can not carry out good emotional communication, fail to reach the consistency of emotions, and then affect the working results and the working relationship between the upper and lower levels.

Of course, understanding and familiarity with the psychological characteristics of the superiors is to better handle the work relationship, and not to have personal motivation and to do what is best to achieve the purpose of pleasing the superiors. Leaders need to be supported and helped by their superiors. Sometimes they need advice and advice for their common goals.

　　 Avoid confrontation and try not to be strong. Superior Difficult

Emotion can not take the place of reason. Leaders deal with working relationships, not only with emotional factors, but also with rational handling of problems. Therefore, in working with superiors, we should follow the general principles of subordinates' obedience to superiors, avoid confrontation, and try not to be superior to superiors.

Under normal circumstances, the decisions and plans of leaders at high levels can not be comprehensive and comprehensive. Sometimes the higher authorities consider the overall situation and have conflicts with the interests of small groups. They should also be subordinated to the overall situation and should not resist. Moreover, some people have conflicts with their superiors, knowing that their superiors are right and intentional resistance and exclusion. Top bull, resistance and exclusion are not effective ways to improve the relationship between the upper and lower levels. After the contradiction between the subordinates and their superiors, it is better to communicate with superiors, that is, the work of the superiors is wrong, and they should not seize the shortcomings of their superiors. Timely psychological communication will increase psychological compatibility and adopt understanding, support and friendship.

However, in interpersonal communication, especially in communication with superiors, subordinates often have psychological barriers to non emotional transfer, that is, they do not put themselves in the position of their superiors in actual work, and make requests from superiors from the subjective and objective conditions. In fact, every superior work has its own difficulties. As a leader, if you can often think of yourself, you can't satisfy the subordinate requirements, you will understand the difficulties of your superiors, understand the difficulties of your superiors, and do not increase the unsolved problems to your superiors.