How To Deal With The Most Critical Customers?

< p > for the most critical "a href=" http:// "www.91se91.com/news/index_c.asp" > Customer < /a >, how to "fight" is not the attack defense you came to me, but to eliminate, solve and cooperate, and pform the most picky customer to the most loyal customer.

Good concepts and mindset: concepts and mentality are the foundation of all actions.

With good ideas and mindset, there will be admirable and effective practices.

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< p > < strong > 1. to make the customer satisfied and moved < /strong > < /p >

< p > enterprises should first fully understand the current, future and potential substantive needs and psychological needs of customers, and take practical measures in the aspects of design, production, quality control and management, including plans, systems and operation procedures.

To make the customer satisfied and moving, we can make many critical situations impossible.

Taiwan Taizong biotechnology group is engaged in R & D and production, so that the sales system can be sold on its brand (ODM), that is, based on this idea, we constantly strive to design products for customers, provide product strategy recommendations, solve customer product problems, provide marketing suggestions, train customer and staff members, and actively reduce costs for customers, so as to make new and old customers in hot pursuit.

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< p > < strong > 2. is the a href= "http:// www.91se91.com/news/index_c.asp" > the buyer is < /a > /strong > /p >

< p > enterprises should be brave in facing customers' fastidious, welcome customers to be picky, and thank the customers for being critical, because they are the buyers.

Customers want to be picky, indicating that customers want to continue to travel or want to buy. They can make customers satisfied if they want to be choosy. They will become a repeat customer, or even become a permanent loyal customer.

There is a information industry factory for the production of overseas famous factories (Monitor), and the improvement has not satisfied the customers after the repeated criticism. The customer supervisor is in urgent need to tell the general manager of the plant: "if you are not satisfied with us within a week, I will stand on your desk and face your head."

The general manager is determined to improve her efforts day and night, and finally satisfy the customers. Up to now, a href= "http:// www.91se91.com/news/index_c.asp" has become bigger and bigger.

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< p > < strong > 3. is being choosed as an opportunity for improvement < /strong > /p >

"P > customer's fastidious, no matter if there is any reason, if we can review carefully from the critical point, we usually find some inadequacies.

The suggestions put forward by customers in the process of picky may be directly adopted and may need to be modified or pformed, but they can always be beneficial to the enhancement and promotion of enterprises.

Once met with an enterprise manager, speaking of producing products for a Japanese customer, because of strict customer requirements, after careful production, it has not been returned through customer inspection.

Then it was improved and returned.

If it is the three time, it is finally passed.

Do not let customers "pick" can be picked.

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