Ouyang Hai Miao: How To Face Love Shopping Guide?

For managers, the first thing to do is to put the work in the first place and put the theory in the second place. When subordinates give you a small report, see what the man has done and listen to what others say. Secondly, they should be tolerant, generous, tolerant, tolerant of others' misunderstandings, not preoccupied with the arguments behind them, and the third is to repeatedly weigh up what they hear and ask why.

　　 case

"Oh, Hello, sister Wang. I haven't seen you for a long time. I want to kill you."

If you hear this voice, people who do not know will surely think that our old customers are coming.

The voice came from the smiling face of A Xia, the old employee of Wenshan road two shop. Every time, Wang Fang, a retail manager, came here to visit the shop. As long as ah Xia went to work that day, he first saw the smile of the Xia's signboard and heard the sign of the Xia Xia. They all say that they can't laugh at their faces. Wang Fang has to make every effort to do it. Every time they smile politely, they sometimes respond with friendly responses.

"I like flattering. If I were not in the position of retail manager, she would not be so enthusiastic. Wang Fang thought.

　　 Wang Fang There are reasons for this.

A Xia is an employee who likes to make small reports. When Wang Fanglai visited the shop, in addition to his special enthusiasm, he often took Wang Fang and said some whispers. But these whispers were mostly pointing to his colleagues. On the surface, A Xia was enthusiastic about everyone, but not only behind it. The face is very respectful to leaders and enthusiastic to everyone. In fact, behind the scenes, she is the most gossiping person and also likes pointing fingers. In the face of a set, behind the set, is indeed to live up to what she has done. When a colleague has made a mistake, he is secretly leading the leader. Presentation To say that a certain job is rough, not serious, and so on, not only does not miss colleagues' mistakes in their work, even when their colleagues call their customers on the phone or chat with customers more often, she will lose no time to reflect to their superiors, saying that she is "talking on the phone" during her working hours. In order to show loyalty to leaders.

Since then, indeed, there is something in the shop that Wang Fang knows very well, but at the same time, in Wang Fang's own heart, this kind of shopping guide is not very fond of it. It has no good impression.

After a long time, when Wang Fang saw the smiling face of ah Xia, he could not help but feel bored.

Analysis

The so-called small report generally refers to private communication in non-public places. Of course, since it is a small report, the content may not be based entirely on the premise of "objectivity and fairness". The most important thing is that the purpose of reporting is not profound.

Almost everyone who has been in the workplace for over 3 years is not hard to find: in every company, there are one or two people who do not see what professional excels they have, nor what great achievements they have made for the company, but they are very much liked by the boss. These people have one thing in common - they like to give small reports very much. In the unit, the "small report" is heard by the leader. If the leader is a realistic person, such a "small report" will not play much role. But if the leader is a black and white person who is easy to listen to others, the "small report" will pose a threat to the accused. The attitude of the boss determines the survival and development of the small report. The reason is self-evident. If you like to listen to it, there must be someone who will do it. Over time, some people regard small reports as a way of survival in the workplace. They always feel that they can not show loyalty to leaders without making small reports. Therefore, they always listen to the wind.

In the above, A Xia may have entered such an erroneous erroneous way, which has become a habit. Of course, this may also be a kind of habit formed in the previous working environment or before the company. Unfortunately, Wang Fang, the boss of ah Xia, seems not so keen on such a small report. He seems to be a little sniffed at the move of alxia, though he has not understood it.

Now, let's take a look at how American teachers treat small children.

Generally speaking, the children in the kindergarten class at large, at this age, because of the great ability to express their language, and just have some ideas about interpersonal communication, they want to get the teacher's favor, but they don't know how to do it, so they report a lot, and they still do not know that they are doing a little report, and think that the teacher is praising the teacher. "I want to tell the teacher," "I said to a teacher," which sounds strange. It seems that when we were young, we often went to small reports. For example, there were two or three children in the family. We often said, "I want to tell my mother", "I want to tell Daddy," and so on.

Well, it is said that American education is like this. When a child makes a small report, the American teacher will first encourage the child to solve the problem himself. For example, a child told his teacher that he didn't play with him. The first thing the teacher asked was how did you try to solve it? The teacher encouraged the children to talk with their children first and then to solve the problem. Or if a child says something or something has been put on the floor, then the teacher will say, have you ever thought about solving this problem?

Then, if the teacher is busy doing a group, when the teacher really does not have the time, he will use the simplest sentence to deal with the small boy who is telling the story. That is, "so and so, please mind your own business and do not meddle." Or "thank you for letting me know." Then we finish the conversation. A child who tells a tale sometimes needs to be noticed. Such a statement shows that the teacher has noticed.

The trick is: when a small report throws a question to you, you may as well ask him to put forward a solution first; let him understand that the small report is not so easy to beat.

So, is it necessary to report small reports from management? In China, small reports have a long history. Kangxi also went to private interviews to find small reports. The small report has its own value, but it also has its negative aspects.

It is said that once, Tang Taizong and Li Shimin asked a very close Minister: "in my usual observation of you, in all the ministers, you are still a loyal official, but there are still some people behind you who say bad things about you and beat your" small report ". Why is that?

Hearing the words of Tang Taizong, the minister thought for a while and then said, "I think the spring rain is like oil, nourishing everything. Farmers love it naturally. Because their crops are moistened by spring rain, they can have a good harvest, but rainy days are bad weather for an outgoing person, because it will muddy the road. The moon in autumn is shining everywhere, and lovers are enjoying the moon under the moon. That should be the most agreeable thing; but the bright moonlight is a very annoying thing for a person who goes through the night to steal. The minister stopped for a moment, and then said, "God can not satisfy all the aspirations of all people in the world. What is it to me? If the emperor's faith is heard, the minister will suffer. If the father's son believes that his son is going to suffer, the husband and wife listen to each other, then they will get divorced. As a man of noble character, you can not easily believe others' gossip, because you do not see that tongue is weak and weak, but it can kill people without seeing blood.

In the Wu Zetian era, the emperor was not vigilant against the "small report", and even encouraged and rewarded the "small report", so that Zhou Xing, Lai Jun Chen and a number of small people who started up on the "small report" could go straight to the sky, occupy the temple, and worry about the country and the people. For thousands of years, the reason why some people with lofty ideals are "worried and ridiculed", and why a "pro and courtier, far away villain" has been repeatedly urged by Zhu Geliang, all can see the lethality of the "small report".

For managers, the first thing to do is to put the work in the first place and put the theory in the second place. When subordinates give you a small report, see what the man has done and listen to what others say. Secondly, they should be tolerant, generous, tolerant, tolerant of others' misunderstandings, and not concerned about the arguments behind them. Third, we should repeatedly weigh the words we hear and ask why.

One: listen attentively and remain silent.

We must listen to the listless attitude and analyze the intentions of the other side carefully.

Two: understanding facts in many ways

To understand the truth, in many ways, to be thorough in order to avoid misleading and misunderstanding. Prevent the expansion of events and keep things in their control. Avoid intensification. Find out the purpose of the small reporter and understand the motive. At the same time, we should pay attention to complaints between employees and strictly distinguish between "complaints" and "small reports".

Kit three: assertive, firm in position and not impulsive.

Do not be impulsive, do not listen to one side. Don't have preconceptions. Those who really care about you often tell you more than once.

When a small report throws a question to you, you might as well ask him to put forward a solution, and let him understand that the small report is not so easy to beat.

Four: the ultimate goal of team interest is to reach agreement.