Civil Servants Office Etiquette Norms (Two)

Three, promote communicative beauty.

The basic civil servants are often different in their specific work, but in essence, they can not avoid dealing with others.

Therefore, in the actual work, the grass-roots civil servants must strive to communicate in the United States, that is, properly coordinate their various interpersonal relationships, attach great importance to each contact object, seek unity within, and seek development outside.

(1)

communication

Civil servants at the grass-roots level must first deal with all kinds of internal interpersonal relationships in their units and departments, because they are the foundation of all kinds of communication that they have to face up to.

When conducting internal communication, grass-roots civil servants should be united, strict with themselves, lenient towards others, and good at coordinating various internal interpersonal relationships.

1. communication with superiors.

In the actual work, the grass-roots civil servants can not handle their relations with their superiors.

To accomplish this, there are three basic principles: first, to obey the leadership of the higher authorities and to abide by their duties; two, to maintain the prestige of the superiors and to understand the superiors; three, to respect the superiors and support the superiors.

2. communication with subordinates.

When interacting with subordinates, the grass-roots civil servants must not condescend and bluff.

To deal with the relationship between subordinates and the lower level, the grass roots civil servants should pay attention to the following three aspects at least.

First, we should be good at "respecting intellectuals and respecting intellectuals" and respecting subordinates' personality. Two, we should be considerate of subordinates and attach importance to communication between the two sides. Three, we should be good at caring for subordinates and supporting subordinates.

3. associate with level.

Handling interpersonal relationships with colleagues at the same level can not be ignored by grassroots civil servants.

When dealing with Ping level colleagues, the grass-roots civil servants should pay full attention to the following three points: first, we should unite with each other and not allow division; two, we should cooperate with each other and not allow each other to dismantle the other; three, we must encourage each other and not allow sarcasm to be sarcastic.

(two)

communication

Regardless of whether they are public or private, grass-roots civil servants have plenty of opportunities to engage in socializing with outsiders.

When interacting with or interacting with outsiders, grass-roots civil servants should not only forget the maintenance of the government's image and personal image, but also watch their manners and behaviors so as not to lose their identity.

In the following two kinds of common external contacts, the grass roots civil servants should take good care of themselves.

1. communication with the masses.

When dealing directly with the masses, the grass-roots civil servants should not forget their identities, nor emphasize their identities too much. They must have a strong sense of serving the masses, and they can not always live in the status of alms.

When serving the masses, it is necessary to treat people with enthusiasm and do not allow the masses to make sarcastic remarks. Two, it is necessary to take the initiative to serve and not to be indifferent to the masses; three, we must take the trouble to not be patient with the masses; four, we must treat each other equally, and do not allow differences between the masses.

2. contacts with society.

Many times, grass-roots civil servants are inseparable from contacts with people from all walks of life.

When dealing with people from all walks of life, the grass-roots civil servants must do the following five points: first, to master the sense of propriety and prevent misconduct; the two is to distinguish between public and private interests, and to prevent public interest; three, to keep away from the color of money and prevent corruption and degeneration; four, to face up to power and prevent money and power pactions; and five, to make friends and prevent gangs.

Four.

Behavior beauty

In the actual work, every grass-roots civil servant must strive to be diligent in administration, dedication and devotion to duty, and do his job wholeheartedly so as to make his behavior commensurate with the honorable title of the national civil servant.

This is called behavioral beauty.

As far as grass-roots civil servants are concerned, the following two points need to be paid attention to in order to be truly aesthetic in behavior.

(1) loyalty to duty

Every grass-roots civil servant must always be loyal to his duties in his real work.

Without devotion to duty, it is hard to say that he loves his work and dedication.

Loyalty is actually the main form of devotion to work.

Specifically, the grass roots civil servants' dedication and dedication need to be reflected in the following three main aspects.

1. sense of position.

The so-called sense of job is mainly required for the grass-roots civil servants to love their jobs and strictly observe their jobs.

At work, you should not be bent on two purposes, or even get rid of posts. Instead, you must do one job and love one line and do your job wholeheartedly.

2. sense of responsibility.

The so-called sense of responsibility is the natural extension of job awareness. It means that the grass-roots civil servants should have a high sense of responsibility in the actual work. They should not only distinguish responsibilities, but also take the initiative to be responsible for their duties.

3., time consciousness.

Having a sense of time is a direct reflection of the sense of duty and responsibility of the grass-roots civil servants.

Its specific meaning is to require grass-roots civil servants to be conscientious in their actual work, consciously observe the statutory rest and rest time, and work on time every day. They must not be late or leave early.

(two) research business

The dedication and dedication of the grass-roots civil servants should not only be manifested in doing one line, but also in one line.

Therefore, the grass-roots civil servants must work hard in their actual work and strive to be proficient in their business so as to meet the needs of the development of the times, serve the people better and serve the socialist modernization of the motherland better.

At the present time, the following three points should be emphasized.

1. proficient in professional skills.

If we want to do our job well, we need the grass-roots civil servants to master the professional skills they should master first and strive to be professional leaders or technical experts.

2. master modern knowledge.

With the development of the times, grass-roots civil servants are also required to broaden their horizons and study the basic knowledge of modern science and technology, while paying special attention to learning foreign languages, laws and computer knowledge.

3., pay attention to updating knowledge.

The ancients said: "learning is endless". One of the major characteristics of modern science and technology is the acceleration of knowledge renewal.

Therefore, while studying the business, the grass-roots civil servants must pay attention to the renewal of knowledge, and strive to learn new knowledge and technology.

etiquette

For grass-roots civil servants, reception is one of the daily tasks that can not be neglected.

Whether it is the reception of distinguished guests from a distance or the reception of letters and visits, the grass-roots civil servants should distinguish and treat each other equally.

At any moment, the importance, friendship and enthusiasm for each other is indispensable.

According to the specific reception work of grass-roots civil servants, they can be divided into two types: reception of guests and letters and visits.

On the specific operational level, the two are different.

Reception of guests

The reception of guests here refers to the formal visitors who are received by the grass-roots civil servants in their daily work, especially the more important official guests.

Sometimes, the reception of guests is also called concierge, which means that the receptionist pays attention to the guests.

To do a good job in reception, the key needs to be done in three aspects: reception plan, concierge order, escort and escort.

(1) reception plan

The so-called reception plan refers to the specific planning and arrangement of the receptionist for the reception of guests.

The formulation of a well planned reception plan enables the reception work to be orderly and well prepared in specific operations.

Generally speaking, the formal reception plan should include the following eight aspects.

1. reception policy.

The policy of reception refers to the guiding ideology and general requirements of the reception work.

In general, we should advocate mutual respect, equal treatment, courtesy to guests, and the owners and other guests.

Concretely speaking, when receiving different guests, their emphasis should be different.

For example, the reception of central leaders should emphasize security; reception of ethnic minority guests should emphasize their respect for their unique customs and habits; those who receive religious circles should emphasize adherence to the party's religious policies.

2. reception schedule.

The reception schedule is the specific date for receiving guests.

Its basic contents should include sending, meeting, negotiating, visiting, touring, banqueting and so on.

Under normal circumstances, the specific arrangements for the reception schedule should be comprehensive and dense.

Its formulation should normally be held by the receptionist, but the host and guest should communicate with each other in advance, and fully consider the requirements of the guests.

Once the reception schedule is finalized, the guests should be informed immediately.

3. receive specifications.

Reception specification refers to the specific standard of reception work.

It is not only related to the level of reception work, but also directly related to the degree of importance attached to guests.

The basic contents of reception specifications are three: one is the scale of reception, the two is the identity of the main personnel of the reception side, and the three is the amount of reception cost.

In terms of specific operation, there are five ways to determine the specifications of the reception.

First, it can refer to the state's explicit regulations.

Second, you can carry out your own routine.

Third, we can adopt the current prevailing mode.

Fourth, it can be compared to the conventional practice of reciprocity.

Fifth, we can learn from others' successful precedents.

4. reception personnel.

To really do well in reception work, it depends on the outstanding performance of the receptionists first.

Every important receptionist should select a receptionist who is responsible for his work.

Those who are responsible for their work, those who are strong and young, those who have good looks, who are good communicators, experienced persons, who are familiar with the subjects or language or customs, who are familiar with the reception objects, ethnic or religious beliefs, and who are familiar with the receiving objects, should give priority to the selection of receptionists.

After selecting the receptionist, there are usually two more things to do.

One is to have a clear division of labour.

Secondly, it is necessary to focus on training when necessary.

5. hospitality costs.

Generally speaking, all aspects of reception are subject to the cost of reception.

In the specific cost of reception work, we must be diligent and frugal and strictly abide by the relevant departments of the higher authorities.

We must firmly reduce all unnecessary reception expenses and advocate less spending and more work.

Some receptionist who needs to receive the object to bear the cost, or need the host and the host to jointly bear the cost of the reception project, the receptionist must inform the receptionist in advance, or negotiate with the other party, and do not unilaterally make the decision.

6. catering accommodation.

When making a reception plan, you must not take a casual look at the guests' food and accommodation.

A slight loss of these specific details will directly damage the feelings of the guests and result in the entire reception effort being wasted.

When arranging guests and accommodation, we should pay attention to three points: first, to comply with the relevant regulations; two, to respect guests' customs; three, to satisfy guests' needs as far as possible.

7. means of pportation.

For the convenience of guests, the necessary means of assistance should also be given to the means of pport used by the passengers during their stay and stay.

If the receiving party is required to liaison with the guests for pportation, they should do their best. When the host party needs to provide pportation for the guests, they should try to satisfy them; and when the guests have their own pport, they should provide all the facilities they can provide.

8. security publicity.

During the reception of important guests, two specific tasks of security and publicity should also be included in the plan.

In terms of security work, we must be "cautious".