Workplace Etiquette Manual

Shake hands, "hard currency" in communication

Scene: at 2 p.m. on March 1st, a business consulting company in North Shaanxi Road near Changshou Road thousand kilometers building was less than ten minutes in the interview field. Miss Xu, 26 years old, stood out from many applicants and was easily qualified as "project planning and executive manager".

"It seems that no professional questions are asked, just like a very relaxing chat", Miss Xu described the interview process just now.

The examiner wrote this comment: the two handshake at the beginning and end of the interview is short, forceful and sincere and professional.

Comment: some people once called "handshake" the "hard currency" in interpersonal communication, but they do not know that there are many etiquette details in the handshake.

No matter identity or sex, you should stretch out your hand and hold your opponent with your palm and fingers firmly and forcefully.

It's quite impolite to just hold your fingers, or take a long time, or hold it too long.

Besides, shake hands with your partner when you shake hands to show sincerity.

Do not become entangled in consultation.

Scene: at three p.m. on February 26th, the etiquette volunteers are being trained in the lecture hall outside the lecture hall of the two floor of the Shanghai library. Outside the lecture hall, Wang Zhong, a passing middle school student, was attracted and wanted to join the volunteers.

When asked whether he had participated in volunteer activities before, Wang hesitated and answered, shaking his body.

Based on encouragement, the staff noted Wang's contact method, but they admitted, "if you interview, this performance is not enough."

Comment: in social process, when problems need to be understood and helped, first of all, we should try to show our identities and situations to each other in a concise way.

If you speak at the right pace, look at each other and communicate with each other in a consultative and easy-going manner.

Even if it is rejected or the other side is embarrassed, it should be good to others and stop in time.

Do not impose or entangle.

How safe is distance?

Scene: in the afternoon of February 26th, the guests in the longevity hotel of the rainbow square were drunk. How did they deliver their guests? It was not a courtesy day. As one of the activities of "millions of migrant workers' etiquette", the hotel set up a special "etiquette examination" in the new employees.

Only three months after entering the shop, Xiao Huang, a 18 year old employee, passed the examination courteously and appropriately.

"First, give a good reminder and prepare hot water.

If the guest gets up, he will watch out for his help and remind his guests to take care of him.

Comment: the ultimate goal of etiquette is to make others and themselves feel happy, not oppression, fear, nor embarrassment.

Therefore, the "distance" should be put in place.

Workplace etiquette: welcome and visit

In workplace exchanges, there are frequent courtesy between companies and departments, between departments and departments, between companies and customers.

The courtesy of sending and visiting a company represents the image of a company, as well as the quality, level and level of each person.

If it is not handled well, it will also bring flaws to the company's image and smear itself on the face.

Even affect each other's emotions, causing losses to the work.

Because of the need of work, the office will have other units' guests to contact their business.

The principle of receiving guests at the front desk is "do not keep the guests waiting." it has been confirmed that the reception should be conducted internally. The front desk staff should guide the guests to the reception room. The correct way is to tell the guests, "may I show you to the reception room?" and then lead the way ahead.

When guiding different places in the company, we should pay attention to the following key points:

One

We should walk two or three steps ahead of the guests.

Let the guest walk in the middle of the corridor and remind the guest before turning: "please come this way."

2. staircase: first say which floor to go to. When upstairs, let the guests walk in front. On the one hand, confirm the safety of the guests, on the other hand, they also show humility, do not stand higher than the guests.

3. elevator: we must guide the guests up and down the elevator.

First, we must press the elevator button first. If there is only one guest, we can press the open door by hand and let the guests be advanced. If there is a large number of people, we should advance the elevator, hold the switch, first greet the guests, and then let the company's elevator.

On the contrary, when the elevator is out, hold the switch and the guest first lift the elevator before going out of the elevator.

If the boss is in the elevator, let the boss go out first and finally lift the elevator himself.

The number of guests coming is very large. First of all, we should remain calm. Secondly, we should pay attention to the maintenance of the rotation order, that is to say, we should uphold the principle of "first come, first served."

For guests who have already arrived, they should greet politely and say, "next, please."

If you can deal with it in an orderly way, the guests will not act unreasonably.

When a guest is waiting, he should humbly say to him when he is in his turn, "keep you waiting!"

When you contact the inside phone, you can first ask the guest to sit on the sofa and wait. If the person he wants to see is not there, apologize to the guest first, even if he has not made a prior appointment, he can not neglect it, and ask him if he can come out to see him or ask him to leave the telephone.

If the designated person is not convenient to see the guest, he may ask whether the other party can be represented by others on the basis of the meeting or the visitor.

If the customer does not specify the person to be interviewed, he must first listen to his intention and then contact the relevant department.

When the receptionist is your own, when guests come to visit, you should take the initiative to get up from your seat, lead guests into the reception hall or public reception area, and bring drinks to them. If you are talking in your seat, you should pay attention to not too loud, so as not to affect the surrounding colleagues.

Remember, always smiling.

When discussing work with visitors, you must be sure that you do not have guesswork and speak only if necessary.

The following tips are also worth noting.

1. don't say anything annoying in your conversation, otherwise your customers will not be able to bear your attitude.

2. cooperate with each other's pace.

Customers with urgent needs should first tell the main points, and those with soft personality can tell them slowly.

3. call the guest's name.

In conversation, we often use "Mr. XX (Miss)" as you say...

Consciously mention each other's name, so that you can help yourself remember the other person's name, and the other person will not mind the name being mentioned again and again.

4. let guests feel respected.

The purpose is not to compliment each other, but when you want to raise an objection, first say, "ah, that's the way it is."

However, such an idea should also be taken into consideration. "The purpose is to lighten the atmosphere.

Two, visit etiquette -- representing the company's image.

In connection with business visits to other companies:

The first rule is punctuality.

If there is anything urgent or traffic jam, notify the person you want to see immediately.

If you can't make a phone call, ask someone else to inform you.

If the other party wants to arrive late, you must make full use of the rest of the time.

For example, sitting at a place not far from the appointment place, sort out the documents, or ask if the receptionist can take advantage of the reception room to have a rest.

When you arrive, tell the receptionist or assistant your name and appointment, and hand in your business card so that the assistant can notify the other person.

If the assistant does not take the initiative to help you take off your coat, you can ask where to put it.

Be quiet while waiting. Do not kill time by talking. This will disturb other people's work.

Although you have been waiting for 20 minutes, do not look at your watch impatiently. You can ask the assistant when his boss will have time.

If you can't wait, you can explain to the assistant and make another appointment.

No matter how dissatisfied with your assistant's boss, you must be polite to him.

When you are introduced to the manager's office, you should introduce yourself if you meet for the first time. If you have met, you need to greet each other and shake hands.

In general, the other person is very busy, and you have to get into the conversation as quickly as possible.

Clearly and directly express what you want to say.

Don't talk about irrelevant matters.

After that, let the other person express his opinion and listen carefully. Do not excuse or interrupt the other person's speech.

If you have other opinions, you can talk about it after he has finished speaking.

After the talks, you should also pay attention to the bar and let the other party feel better.

It is a good performance to push the chair back to the original position before leaving.

If customers send you to the elevator, you can seize the opportunity to chat. This is the most revealing moment of personal charm.

Mr. Guo Ce, general manager and chief career counselor of Beijing Hongwei Management Consulting Co. Ltd.

Etiquette is a reflection of culture. It is not a primary school question. It is ubiquitous in life. It is so large that international etiquette, social etiquette, and etiquette are small to us. Workplace etiquette, interview etiquette, instrument etiquette, new manners and so on are not a manifestation of people's etiquette. Different fields should follow different etiquette.

An important feature of etiquette is the objectification of etiquette.

That is to say, on different occasions, different subjects have different requirements for etiquette, but most of them have a common rule.

Etiquette is a broader concept of image formation, including language, expression, behavior, environment, habits and so on. I believe no one wants to be the focus of public attention because of his bad manners on social occasions, and therefore leaves a bad impression on people.

Therefore, etiquette is a compulsory course for professionals.

In order to avoid being hurt in the workplace, I want to make up for missed lessons.

The starting point of communication: introducing etiquette

Mr. Wang, who once worked in the city foreign trade company and now is the deputy general manager of a big hotel in our city, said that the introduction is the starting point for people to communicate with each other, and its most prominent role is to shorten the distance between people.

Whether in business or social occasions, if we can make proper use of presentations, we can not only expand our circle of friends, make friends with ourselves, but also help us to carry out the necessary self display and self promotion, and eliminate misunderstanding and reduce troubles in our interpersonal relationships.

He said that introduction is the bridge of communication. People who first know each other will always introduce each other. Appropriate presentations will often leave a good first impression on the other side.

In daily work, he not only attaches great importance to introducing etiquette, but also requires everyone around him to use proper etiquette properly.

Mr. Wang said that when you meet friends in social situations, you can introduce them by third or introduce yourself.

For others, we need to know whether the two sides have the desire to get acquainted or not.

No matter what you introduce or introduce yourself, it's natural to do so.

For example, if someone you are conversing with, you can greet him, and the acquaintance will introduce you to other guests.

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