Rules And Skills In Business Communication

1. the three principles of business communication: to accept each other, appreciate each other, and praise each other.

2. communication four elements: accurate positioning of the self, accurate positioning of others, good at grasping the opportunity, emphasizing two-way interaction.

3. strange conversational skills: ask the other person to be good at topics, choose elegant and relaxed topics, and control the volume of conversation.

4. business conversation four is not allowed: do not interrupt others at will, do not easily add others, do not arbitrarily correct others, do not bring sunglasses and guests to talk.

5. business people's facial expression three requires: natural, friendly and interactive.

6. business contacts hold three kinds of distances: 1 business distance: keep half a metre to a half and a half; 2. Distance between elders: keep one meter to three meters; 3. Public distance: keep three meters away from strangers.

7. civilized behavior of business people: pre appointment, early to comply, knocking behind the door, sitting on the front, remembering the other side, not dressing the public in public, not dealing with their own waste in public.

8. appreciate and admire each other's skills: seeking truth from facts, adapting to each other, meeting the occasion, and using proper words.

9. business personnel in the workplace in the code of address: 1. Standard Name: administrative duties.

Technical title, industry title, fashion title; 2. Non standard form of address: no name, alternative title, abbreviation, inappropriate address.

10. workplace handshake and greeting routines:

The order of handshake is: 1. In general occasions, "respecting the person is the first"; secondly, when visiting, the host is the first to welcome guests, and the guests are the first to give visitors.

2. Shake hands six taboo: stick out your left hand, wear sunglasses, wear a hat, and wear gloves.

(3) greeting order: (1) pay attention to "respect for the rear" in general occasions.

11. workplace introduction three ways:

Three points for self introduction: (1) hand in business cards, simple introduction; 2. Content specification (unit, Department, name).

2. Introduce three points of others: 1. Who should act as a referee: full time receptionist and acquaintances; 2. Introduce the order: in general, pay attention to "respecting people behind the house". When visiting, the guest will be the guest.

Third, introduce three main points of business: seize the opportunity, distinguish objects and grasp the main points.

12. guiding etiquette in progress:

When leaders or guests recognize the road, let the leaders or guests go ahead.

2. When leaders or guests do not recognize the road or have obstacles on the way, the guide guides them in front of the leader or guests.

(3) when the elevator is unmanned, the guide is advanced or later, or the leader or guest first in first out.

13. business personnel using telephone instructions:

(1) pay attention to polite language (Hello, thank you, goodbye).

2. When hanging up, according to the usual practice, "respecting people first hang up". When both parties are equal in status, the caller will hang up first.

Answer the phone. When the person is absent, the person who answers the phone first should say, "sorry, he is not here," and then say, "what can I do for you?"

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Rules for using mobile phones: 1. When facing important guests, they should turn off the machine.

14. business card usage:

Business card is one of the essential items in business communication. Its role is to introduce letters and social cards.

2. The use of three cards is not allowed: (1) no alteration is allowed at any time. 2. Titles can not be supplied more than two.

3. Business card exchange four note: (1) hand over your business card, ask for the card of the other person; second, stand up when delivering the business card, hold the upper corner of the card on both hands, the font is skew to the guest, its order is first respecting and then inferior; third, take the business card to see, put it in the coat pocket or briefcase; after accepting the business card, if you do not want to exchange with the other party or do not have, you should first apologize, explain to forget or bring it out.

Three, pay attention to business cards: (1) those who have no business cards will be regarded as people without social status; second, those who do not carry their business cards are those who do not respect others;

Four ways to obtain the business card of the other side: paction method, aggressive method, courtesy law, equality law.

15. dinner instructions:

When entertaining guests, ask the guests what taboo they have first.

2. Four elements of dinner: cost, atmosphere, cuisine, and background music.

(3) Rules for entertain guests: (1) when asking guests for advice, they should raise closed questions; 2. Be careful of toasting, not asking for wine, not serving dishes; 3. Do not make loud noises while eating; do not cross the river with chopsticks;

(4)

Etiquette is "multiple times less".

16. etiquette for receiving gifts:

First, you need to know what the other person likes, and at least know what the other person does not like.

The gift should be wrapped as a sign of respect.

The opportunity to send gifts: when guests send gifts to the host, they should be delivered at the beginning of the meeting.

Two. Note: (1) treat the distinguished guest by the highest duty or the special envoy; secondly, introduce the meaning, use and special value of the gift.

Two tips for receiving gifts: 1. When you accept gifts, you must open them face to face and slightly more.

Six species

It can not be delivered: (1) those who violate the law and regulations; (2) those with obvious advertisements; (3) the price is too high; (4) those involving state and trade secrets; (5) drug nourishment and unhealthy ones.

Seventeen

Seating ceremony:

1. There are three main points in the row of seats: 1. The front row is higher than the back row; second, the center is higher than the two sides.

2. The pattern of sitting in a row: (1) freestyle: when it is difficult to arrange, sit at random and sit.

3. The position of a car is: (1) when a general friend drives a car, the deputy driver's seat is on; second, when a full-time driver drives, the rear seat of the auxiliary driving seat is upper; third, when the senior VIP is served, the driver's rear seat is on.