Sales Skills Of Clothing Guide Buyers
One Shopping Guide Etiquette:
1 smile. Smile To convey sincere and charming smile is a long practice.
2 praise customers, a compliment may retain a customer, may lead to a sale, or may change the bad mood of customers.
3 pay attention to etiquette, etiquette is the right customer With respect, customers choose those who can make them happy.
4, we should pay attention to the image and guide the salesperson to appear in front of the customers in a professional image. Not only can we improve the working atmosphere, but we can also gain customers' trust. The so-called professional image is to guide the buyer's clothing, posture, mental state, personal hygiene and other appearance, can give customers a good feeling.
5, one of the common faults of customers who listen to customers and lack of experience is that when they are in touch with customers, they are always talking about products until customers are tired of it. Listening carefully to customers' opinions is one of the most important ways to establish trust relationship with customers. Customers respect those guides who can listen carefully to their opinions.
Two approach to customers:
1. Question approach method.
Hello, what can I do for you? This dress fits you very well. What size do you wear? Your eyes are very good. This is the latest product of our company.
2. Introduce proximity method.
When you see a customer interested in a product, introduce the product. Product Description: the main features, advantages and functions of the product are introduced.
3, interactive links
Introduce the clothes you wear; note: when using this method, do not ask customers for advice. If the other person answers "no need" or "no trouble", it will create an embarrassing situation.
4. Praise and approach.
That is, praising customers' appearance, temperament and so on, and approaching customers. Your bag is very special. Where did you buy it? You really feel today. Children, long and cute (with children's customers) proverb: three words of warm spring; good words always love to listen. Generally speaking, customers are generally friendly and willing to communicate with you when they praise you properly.
5. Demonstration approach.
Use product demonstrations to demonstrate the effectiveness of products, and combine certain language introductions to help customers understand products and products. The best example is to let customers try them on. Data show that 68% of the customers will trade after trying.
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