How Do I Say Things Clearly On The Phone?

When you answer the phone, start with "Hello, a certain company". Business telephones only say "hello" when the acknowledgement signal is good or bad. Other occasions are prohibited.

　　 Timely reply Telephone Message

In business complaints, complaints are not the most common way to call back in time. In order not to lose every business opportunity, some companies even make a reply to the telephone message within one hour. In general, you should reply to the telephone message within 24 hours. If you are not in the right person when you call back, you should leave a message indicating that you have called back. If you really can not call back in person, you should trust others to do so.

　　 Appropriate use of telephone

In the United States, you can sell products to people you never know by phone. In Europe, Latin America and Asia, telemarketing or talking business on the phone for long periods of time are unacceptable. The best way to develop good business relationships is to talk face to face with customers, and the telephone is mainly used for arranging interviews. Of course, once the two sides meet, it will be more convenient to use the telephone.

　　 Answer the phone Be careful.

When answering calls in a workplace, it sometimes happens that the person who needs to answer the phone is not there and becomes a replacement. When replacing telephone calls, you should pay attention to courtesy, respect for privacy and timely communication.

When you answer the phone, you must first tell the calling person that the person he is looking for is not there, then you can ask him who he is and why, and this order must not be reversed.

　　 With due respect

When you answer the phone, don't be impatient because the person you are looking for is not yourself. Even if the person you are looking for is really absent, you should reply in a friendly way: "sorry, he is not here. Is there anything I need to convey?"