Ways To Maintain Good Relations With Customers

　　 First, look at the factory and become passive. active

When customers pass several times through the website and email, guests can be invited to visit the factory. Before the guests come to visit, be prepared to do the work before visiting and understand the habits of the guests. For example, guests' diet taboos, favorite topics and so on.

If the guest has not placed the order, look at the factory first. First, understand what products the guests are interested in. After visiting, sort out the questions that the guest has asked and the products that interest them, then send a EMAIL to the guests.

　　 Two, yes. Customer Be sincere. attitude

A visitor loses his trust and a hundred guests do not go to the door. Honesty is the most basic principle of being a man, and also the most precious professional ethics of a salesperson.

For example, the sample is out of order, the delivery time is too late. When finding a problem, you must communicate directly with the customer and tell the specific reasons and guests.

　　 Three, don't make excuses for your mistakes.

Many people have problems with products and always make excuses to shirk their responsibilities. This approach is wrong. Product problems, quality problems, the first time to find out the reasons, find solutions, rather than shirk responsibility.

　　 Four, answer the guest's questions correctly.

When the guest puts forward some knowledge about the product, when you are not clear, you can ask the supervisor or the old salesman. It is better to answer the customer a few minutes later, or not to answer the question or answer the guest. In this way, you are greatly discounted in the hearts of the guests. Even if your unit price is superior, guests will be in a state of mind.

　　 Five, send holiday blessings.

Holidays in different countries are different. If you send postcards to your guests on a special holiday in their country (this is very popular in foreign countries) or a phone call or an email blessing, they will make the guests feel very high and let the guests feel that you are very careful.