Seize The Needs Of Customers And Take Every Step.

　　 1, you are enterprise

Even if your company has complex branches and thousands of employees, but for customers, the company is you, directly contact with you. Customers regard your company as a whole that only meets his needs. Conclusion 1: no problem can be pushed to another department. Conclusion two: if a customer really needs to talk with other people in the company, do not push him to a colleague who you have not informed in advance, and you should introduce your colleague to the customer in person, and at the same time, give the customer a kind word: "if he still can't satisfy you, please come to me again."

　 2, always put yourself in customer Location

How do you want to be treated? Last time you met the problem of how to get a satisfactory solution. Putting yourself in the customer's position, you will find the best way to solve such complaints.

　 3. Words used in any case.

Don't say "I can't do it", but use some affirmative words, such as "I will try my best", "this is not a simple question" or "I want to ask my boss"; never say "this is a problem", and say, "there will be a way"; say to your customer, "this is the way to solve the problem", instead of saying, "to solve the problem, you must do so"; if a customer asks you for something that is impossible to do, it is very simple: from the customer's point of view, and try to say, "this is not in line with our company's routine, but let's try our best to find other solutions."

　　 4, we should say "we" less "I".

The salesperson will give the other side a psychological hint when they say "we": the salesperson and the customer are together, thinking from a client's point of view, though it is only a word more than "I", but a little closer. Northern salesmen have some advantages in working in the south. Northerners like to say "we". Southerners are used to saying "I".

　 5, keep the same. Conversational mode

At this point, some of our young salesmen may not pay much attention to them. They are quick in thinking and speak fast. They speak more quickly and quickly. They can't keep up with customers when they are old. Our company has a salesperson who sells long and good projects. This gentleman is not a talkative and sales skill, nor does he have many brilliant ideas. But he is very closely related to the supervision in the project, and the supervisor is usually the old engineer who will retire at the age of 60. The best engineers are the staunch supporters of our products in this project.