Sharing Skills: Shopping Guide'S Approach To Customers

When we go to the clothes shop, we all have such a feeling. We like to choose freely, but we don't like shopping guide in this area. But if you do not have a guide, you will feel unenthusiastic. Therefore, clothing salesmen can neither be too enthusiastic nor too cold, moderately good, and business is always based on mutual communication. Then we have to choose the opportunity to skillfully approach customers.

It is the best time for a business operator or a shop assistant to greet customers when they walk around the store and browse the customers on the shelves and windows. At this stage, operators or shop assistants must pay attention to what kind of products the customers are looking at. Then, let's make a note of the advantages and characteristics of this commodity, so as to receive good results. Effect 。

When a customer comes to a store or looks at the merchandise, he or she should take a look at the customer or the shop assistant. The operator or salesperson should take the initiative to give the customer a soft head and say "welcome," "hello" and so on.

Then, if you look at the customer's eyes and move around and look at all kinds of products, it is not necessary for the customer to make any initial contact. Most of these customers are: no particular shopping, just look around and see what can make her heartbeat. At this point, the operator or shop assistant should step aside, careful but not excessive observation, waiting for the opportunity to greet again. This can show the courtesy of an operator or a salesperson, and leave an excellent initial impression on the customer. When the customer is in need, he will take the initiative to find the operator or shop assistant.

If the customer enters the store, he looks around as if he is looking for something. At this point, the shopping guide must hurry up to greet the customer: "Hello, what do you need?" the faster the contact is, the better it can save the customers a lot of time. Customers will also be happy because of the enthusiasm of the operator or salesperson.

This is a good opportunity to greet. Because customers spend a lot of time looking at only one commodity, it shows that he is very interested in this product.

When a customer or a salesperson greets a customer, he should pay attention to the angle of approaching the customer, preferably face to face with the customer, and give consideration to the merchandise, because the effect of the face-to-face transaction is the best. The second is the 45 degree angle, which is the worst effect with customers standing side by side. but operator Or shop assistants should not be rigid. customer Just to say hello to the opposite side, that will only bring the opposite effect. Standing at the front or side of the situation, gently say, "what can I do for you?" or "you really have a good eye. This is the new model we just arrived." Using the greeting language flexibly will increase the probability of turnover.

It is important to note that an operator or salesperson must not suddenly notice a customer behind his customers.

When customers see their satisfied products, they will have the desire to touch and feel repeatedly. At this time, the initial contact is not started when customers touch the merchandise, but it will appear too abrupt and rude. If the customer just talked to the merchandise operator or the shop assistant, he would not only frighten the customer, but also make the customer misunderstand: "they had been watching me for a long time, and they were really annoying!" or "maybe they think I can't afford it," so they told me its price. Well, I haven't seen it yet!

Therefore, operators or clerks can wait a little while, walk sideways and quietly greet customers. If necessary, operators or salesperson representatives may wish to give customers some hints of action. They can take advantage of tidying up the messy goods nearby, then take the opportunity to chat up with them, and the contents of the greeting need not be polite. They should make appropriate and simple commodity descriptions according to the commodities touched by customers, such as: "Hello, you are looking at the new products just arrived today..." To enhance customer's imagination and stimulate customers' desire to buy.