Clothing Opens Shop: Correctly Guides The Customer Experience

Guiding customer experience plays a very important role in clothing trading. It can make customers change their mind and form bad impressions before. Make customers in the process of buying things become particularly active, in their hearts also produce a desire to trade as soon as possible the desire to trade. It can be said that guidance Customer experience It is a catalyst and a catalyst for language.

The catalyst in chemistry can make the chemical reaction speed increase rapidly. Similarly, in the customer transaction, the seller uses the catalyst also to cause the customer to have the very big influence. If customers want to buy, they just think that the price of clothing exceeds their predetermined level. At this point, if you guide them, you can generally make the negotiation go on smoothly. The following two examples illustrate how to guide customer experience:

Under normal circumstances, when customers are interested in a particular item of clothing, they will voluntarily put forward the requirements for trying on them, but there will always be some customers who are worried about trying on them. For example, they must buy after they are afraid of trying on them. They are afraid to try them on without buying face. They do not know the price of clothes and do not dare to try them on. They do not know which way to wear. They are usually tired or lazy.

Obviously, this is a customer's psychological performance when the shopping guide is not in place. Therefore, the shopping guide should take a variety of passionate invitation language, try to let customers remove their worries and try on the clothes they like. Shopping guides must be confident and generous when they invite customers to try them on. This confidence can be expressed through the power of language and body, and it also conveys information to customers that "it is difficult to choose clothes suitable for oneself".

Normally, Shopping guide When customers are unwilling to try them on, they usually express the following expressions:

(1) like it, you can try it on. (too mild, unable to hook up a ripple in the minds of customers) o

(2) this is our new model. Welcome to try it on. (shoppers say so, customers are tired of listening to o)

(3) you try it on, try it on without paying. (customers will feel uncomfortable after listening to o)

(4) this is not bad. Try it. (let customers feel the lack of professional knowledge in shopping guide, leading to distrust of customers' recommendation o)

Inviting customers Try them on? When we are concerned, we must eliminate the concerns of our customers in the light of our concerns and guidance. We must not remind customers to try them too early unless you really think the clothes are very suitable for customers. We must be sincere when we invite customers to try them out, because the success rate of the first try is the highest, so we must not abuse it for the first time. If the other party refuses, we should think of a reasonable reason to invite the other to try again, but try to avoid more than three suggestions, otherwise it will be very offensive to the customers. We can invite customers to try them on:

Shopping guide 1: look at the beauty of the eye is very unique, this dress is our newly arrived goods, is very popular with young white-collar workers. Like a model like you, if you wear this dress, you must be 100 percent! Of course, it's not good for me to say good-looking. Please feel free to try it on. It doesn't matter if you buy it or not. Shall I try to find one for you? )

Shopping guide 2: beauty, I think you still have a good try, because each type of clothing has different shape. How do you know if the clothes fit well without trying? You can feel the quality and effect of the clothes in person by trying them on. If you feel bad, you won't feel regret if you don't buy it. If you feel satisfied, buy it more reassuring, right? (for trying on a customer who doesn't buy face, O)

Shopping guide 3: handsome guy, I suggest you try it better, because pants are not suitable for looking, but they don't fit properly. Only try them on, do they know the effect. (for customers trying to wear trouble. )