Skills Of Dealing With Customers' Mail In The Workplace

1, find seller type, this type of enquiry person is looking for products (or similar products) you are offering. They are carrying out the purchase plan. They are also rushing to complete the procurement task. The biggest feature of his enquiry is: clear objectives (for example, name, quantity, delivery terms, etc.), and information is comprehensive (for example, company name, address, telephone, fax, contact person, etc.), asking professional questions.

Your timely Reply There is no doubt that it will be timely. For such enquiries, we must pay close attention to it. Prompt, accurate, comprehensive, professional reply and competitive offer is the key to the transaction.

2, ready to enter the market. This type of Inquiries Maybe he has already had experience in his country, but he is not familiar with your product. Maybe his client has come to him for enquiry; maybe he already knows that by importing the products you offer, you can get better profits. .

All in all, they are ready to do it with you. business However, there are many specific problems that need to be solved. They are beginners. In such enquiries, general information is more comprehensive (such as company name, address, telephone, fax, contact person, etc.), but you can judge from the professionalization of the questions raised. Such customers are your potential customers. They need your nurturing. Patience, professional answers and proper tracking are conducive to continuously developing his trust in you and constantly enhancing his confidence in doing business with you.

3. There are many online trading markets or other trading platforms. In order to facilitate user queries, they provide a combined query function. Users can send inquiries to the standard format by sending them to the standard format after clicking on the products they are interested in.

This is a good way, but it also provides convenience for some trouble makers. After they choose without difficulty, you can receive a very nice enquiry from him. At this time, you are more concerned about the fact that the other party is not interested.

For such an enquiry (usually in the form of mail, which is from what website), write a general form of e-mail, expressing that you really want to establish business relationship with him, and ask them to give more information about themselves. Sending such an email to each other will filter out such people, because they will not reply to you.