Manager'S Basic Management Skill System Is Crucial.
1. Good.
mentality
Communicate with heart.
Every time I talk about this problem, my colleagues feel disdain.
It can be said that as long as we can communicate honestly with the shopkeeper, our store has already been half successful.
As shopkeepers, they want to know more about the convenience store industry.
And we are one of its important channels. This is also our obligation. Only when they understand Mei Yi Jia can they resonate with us.
When a store meets a thorny problem, we should contact the responsible person with the fastest speed and make a suitable explanation, so that the brand of Mei Yi Jia will always be perfect in their hearts.
Two, careful and careful.
work
There is often such a joke. When the store is over, the store will call the professional store manager to ask when to deposit.
In fact, we need to pass a lot of professional skills to the store while we are in the shop. But because of the different levels of shopkeepers, the learning ability is different. This requires us to take the trouble to emphasize that numerous narration and practice are the most basic tasks for us.
To help stores solve business problems is the company's deeper demands on us.
When the store has not opened yet, have we done a market investigation for the store? When the store opens, the doorway crowd keeps flowing, and when the store's income has not been raised yet, have we considered whether our commodity structure and the execution of the sales promotion are reasonable? Sincerely, with the heart and careful work, our demand for the shopkeeper's shopkeeper should also be our own requirement.
Three, strictly enforce the company system and establish a sound store.
management system
As a member of the company, we should always keep in mind the company's 16 character policy: "implementing standards, regulating operations, creating benefits and continuous improvement". This is the premise for any store work.
Whether or not a store can operate normally and effectively is closely related to the system we make for it.
In the process of shopping, we should strictly implement the headquarters system according to the actual situation of the stores and the requirements of the headquarters, so as to pave the way for the smooth development of their work in the future.
As long as our professional store attentively follow the store and strictly follow the store, our group will be more prestigious.
From the perspective of the development history of Western management, X theory, Y theory and X theory are based on the assumption that people are lazy and selfish. Therefore, it is necessary to mobilize people's enthusiasm through forced labor and strict rewards and punishments. Y theory assumes that people are responsible and have moral binding force. Therefore, people should take full trust in their management as the premise, stimulate their good intentions and tap their potential.
Later, some people mixed the two theories and launched the mixed theory of management. They thought that some people belonged to X characteristics. Some people belonged to Y characteristics. The X theory could be applied to the crowd with X characteristics, and the Y theory could be applied to the crowd with Y characteristics.
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