What Should A Store Manager Do When A Worker In A Clothing Store Is Upset?

As a manager of a direct manager, how should he do when he meets the mood of his staff? He should be patient when he instructed the shop assistants, and should follow the way of teaching them first and then teaching them to do things.

At present, teachers are often forgotten in the teaching staff of retail terminals, but emotional guidance to employees is also an important part of teaching them to learn to be a person.

Because emotion is a pient expression of relative emotion, it is possible to change emotions through some changes at that time.

If an employee's attitude towards the whole is negative and negative, he must fundamentally change it for a long time.

This is just like the concept of "palliative care". Only knowing how to change your mood may not change your life. If you can fundamentally change your emotional attitude, your emotions will also be greatly affected and improved.

Every employee in the shop has different personalities and ideas, and also has his own emotional space.

According to the author's years of retail experience, five factors are closely related to emotions: 1, gender; 2, personality; 3, experience and experience; 4, work environment and atmosphere; 5, treatment and welfare.

So, yes.

When emotional management is carried out, we must first find out the causes of the emotion, and then prescribe the right medicine.

Case 1:

I once brought a shop with 10 employees, including 3 male employees and a large number of female employees. This phenomenon is very common in the local retail market.

I remember when the shop opened in early May, a female employee was responsible for the shoe area.

On one occasion, she was depressed because of some trifles. Selling in the store was not very positive. The guests did not greet or serve. There were several single businesses because of her bad attitude, instead, they left the customer who had intended to buy it.

When I saw this situation, I called her out for some communication, but the effect was not very obvious, resulting in a big decline in the sales performance of the shoe area throughout the day.

On the second day, I asked a male employee to replace her location. The male employee was not only very active but also very emotional. As a result, the sales performance not only recovered but also surpassed the normal level before.

Afterwards, I had to think deeply about whether this important location was responsible for boys or girls.

After 1 months of observation, I found that boys are very interested in shoes culture and technology, and if they are in the mood, they will be better than girls.

So, now in my responsible shop, the general performance area will require male workers to go to the station, because they are more than some female employees.

It's not very emotional.

Case two:

Whether male or female, each employee has his own personality. As a manager of a store, he should always say to them, "don't challenge my patience with your personality!" because personality is also a very important factor affecting mood.

My shop has a female shopping guide, very personality, when I first came, I never eat flexing. When I communicate with employees, it is often her "ignorance of the past, the blockbuster".

I remember a bad weather, the passenger flow is very small, there are no customers in the store, the shop assistants are talking about the Olympic Games. When I went upstairs and down to the store, I saw them chatting and chatting, so I stopped them on the spot.

The others did not say anything, but the woman who had just arrived was still standing there looking at me and saying, "we are talking about work related things. Many of the Olympic teams are sponsored by Nike. Are we going to share them?"

At that time, everyone looked at her with astonishment, and I was criticized in front of many people. The scene at that time really embarrassed me.

At that time, I was not in a hurry, and quickly calmed down, and told her to come to the warehouse to communicate with her alone, and told her, "your purpose is not wrong, but what if you were a customer in the shop and saw a group of shopping guides in the chat?" she was silent, and then taught her: "if you want others to respect, then learn to respect others first."

Therefore, in view of the more characteristic employees in the shop, when she (he) refuses to accept your criticism and education, do not pressure her (him) on her hard line with her own position. This will only cause them to produce more bad emotions and to work against you.

At this time, as a store manager, most of them need to calm their mind and take a positive attitude to communicate with her individually and convince others by reasoning. Let her (him) understand that you are good for her (he), and at the same time relieve her (his) temporary bad mood. Only in this way can the contradiction between employees and employees be resolved in time, so as not to set obstacles for shop sales easily.

Case three:

The more things we go through

The more experienced you will be in your work, the stronger your self adjustment will be.

We call them old employees in the stores. In fact, they are self controlled, but big emotions still need managers to solve them.

There is a shopping guide in the shop, which has been in the company for a long time, and the oldest employee in the shop.

One day when she went to work, her eyes were red and her eyes were swollen and swollen. It was obvious that she had just cried. I asked her to know that her family was ill.

At this time, her heart fluctuated greatly, and she cried as she said.

In response to her performance, I found that the person who was sick was very important to her. I gave her a holiday and taught her: "a positive person sees an opportunity in every worry, while a negative person sees a certain worry in every opportunity."

When she came back, I found that she had changed and became very mature.

Therefore, I feel that for some old employees, they are often loyal and have the experience to deal with their own small problems, but they will inevitably encounter some big problems, such as big events at home and so on. At this time, as store managers, we should give them timely help and guidance, help them overcome difficulties, and eventually they will devote more loyalty to the shops.