What Customers Should Do When Trying On Clothes.
Customers are trying to wear products that are the premise of buying, so how to push customers into fitting rooms is
clothing
Guide buyers need to grasp, there are two key points. The first is to suggest that the time for customers to try on clothes must be grasped. The second is shopping guide to understand that when customers start trying on it, he doesn't mind trying one more. Therefore, when customers try on them, the purchase guide is equipped with products to provide customers with reference, which is the key work to be done.
1, what time is the right time?
customer
The best time for fitting?
(1) the premature arrival of shopping guides can easily lead customers to leave early.
When customers find a style with a little feeling, they need some time to consider.
It is necessary to have a clearer understanding of the characteristics of the style when it is not yet determined.
style
Rather than hasten the fitting.
This situation can easily lead to interruptions in the way customers think about styles, so they will give up walking, especially those wearing winter clothes that are not convenient to wear.
(2) too warm to make customers dislike.
Because the terminal shopping guide has many services are too enthusiastic, causing customers to feel disgusted habitually; customers will also often see the shopping guide come, the habit of subconscious go away.
(3) deliberately disregarded.
This is a way that looks bad but actually is smart. Though it can't help customers, at least it gives customers room for thinking and freedom, but as a matter of promotion, it is not the most appropriate way to do so.
(4) close to customers in combination with customer characteristics.
If we still don't grasp the idea of customers at this time, it is easy to grasp the way of approaching the customers on the basis of understanding the style and characteristics of the products and combining the physical characteristics of the customers.
Shopping guide uses customer selection style to observe the customer's body characteristics. If the customer's bone sense is not too obvious, it is a smaller body size.
"Hello, you have just looked at this type of plate waist body part of the self-cultivation effect is very good, very suitable for such a petite figure, you will feel more exquisite!" such professional and targeted opening remarks can absolutely attract the attention of customers, and win the favor of customers.
2. customer try on
clothing
What do we need to do when shopping guide?
When customers try on clothes, shopping guide needs to do some coordination work.
A more appropriate approach is to guide customers to the fitting room and wait for customers to try on clothes. When customers walk out of the fitting room, arrange for customers to unbutton buttons and zippers for trying on clothes.
Proper evaluation is also very important. It should be sincere to evaluate the trying effect, but with exaggerated words and compliments.
Regardless of the way to approach customers and introduce products, the guide must pay attention to the following points:
(1) observe and observe the expression and response of customers.
(2) be careful in asking questions and avoid personal privacy.
(3) distance from customers should not be too close or too far away.
The correct distance is about one meter from the inside shoulder, which is also the social distance we usually call.
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