Electronic Commerce Promise Can Not Return Goods Will Be Informed In Advance

Recently, at the initiative of Haidian industrial and commercial bureau and Haidian Consumer Association, 10 e-commerce enterprises, such as Gome online and Zhongguancun online, have promised that they do not support the special commodities that have no reason to return. Consumers must be confirmed by consumers before payment is made to ensure consumers' right to know.

Yesterday, the Haidian industrial and commercial sub Bureau and the Haidian District Consumer Association jointly issued an initiative to the local e-commerce enterprises, calling on enterprises to take the initiative to undertake the main responsibility of the enterprises and implement the statutory duties and legal obligations of the enterprises. We must strictly control the application for entering the platform selling goods or the main body of the operator, and publish the information of the business license or the electronic link mark of the business license in the prominent position of the main page of its business activities. In response to the "7 days no reason to return" problem, the two sector pointed out that the electricity supplier enterprises should assume no reason to return the obligation, do not deliberately delay or unreasonable rejection, not to consumers. Unsealing We will refuse to return the goods on the grounds that the goods are in good condition and do not delay or refuse to refund the price paid by consumers.

Under the initiative of the two sector, 10 families Electric business enterprise Make a promise that it is not supported according to the law. No reason to return goods A special commodity must be confirmed by the consumer before payment is made by the consumer to ensure that the consumer is aware that the commodity is not suitable for the special commodity returned by reason. The electricity supplier enterprise promises to distinguish and mark the other parts of the proprietary business and other parts of the platform in a prominent way, so as to facilitate consumers to choose their own and non proprietary products independently, so as to avoid misunderstanding and protect consumers' right to choose.

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Recently, the reporter received a number of complaints, indicating that the products of jumei.com are different.

"I bought Keihl's 500ml cucumber plant essence toner, and it was fake to wipe it on the face." Miss Wang of Hebei revealed to reporters that he bought overseas products on jumei.com website in February 23rd. However, after receiving it, I found it was not the same as the product that I bought in the counter. The bottle body is softer than the counter. Subsequently, Miss Wang contacted jumei.com customer service, customer service said batch problem, which is the same. So Miss Wang opened the package and began to use it.

But when used, Miss Wang found that the smell from the counter was different, but it was sticky on the face and no refreshing in the counter, so once again contacted customer service inquiries. Customer service is still expressed because of the batch problem, and there are differences between domestic and international counter products. "I think they are lying, so they applied for after-sale. The second day, customer service gave me a call to say that the Kaifeng products would not be returned." Miss Wang questioned customer service, jumei.com wrote 30 days Kaifeng can be replaced, jumei.com said, overseas purchase products do not support this service, and firmly called Miss Wang's products are genuine goods.

Because of no return, Miss Wang released micro-blog and posted products and orders. And then, jumei.com related personnel contact Miss Wang, and hope to negotiate the return of products, I hope Miss Wang deleted micro-blog.

And this thing also happened in Liu Li (a pseudonym), its recent jumei.com in the duty-free shops to buy Korea's Guerisson miracle horse oil cream and its products purchased in Korea are completely two colors, the texture is very thin, the concentration is very low, and finally jumei.com in Liu Li wrote the matter after micro-blog negotiations, a refund treatment.

Liaoning's Dai (a pseudonym) bought fake Arden green tea perfume in May last year. The outer package is written in the United States of origin, but the bottle is written in France, and the perfume is pungent. And customer service insists that it is produced in the United States and filled in France before such a situation arises. Finally, Miss Dai got twice the indemnity.

On the above, jumei.com's relevant responsible person said, jumei.com's fast duty free shops are directly docking with manufacturers, some foreign countries have warehouses, suppliers will be directly sent to the country, so it will not be fake. "Cosmetic products are quite special. Some consumers are more sensitive to cosmetics, and sometimes they are fake because of their allergy after use."