Rucheng County: Take Measures To Create High-Quality Services

"Thank you very much. I thank the comrades of the arbitration court for giving me a detailed and painstaking account of the solutions to the industrial injury compensation and related procedures. Your service attitude is very good."

An injured peasant worker who came to consult showed a satisfied smile on his face.

In recent years, the labor and personnel dispute arbitration court of Rucheng County of Shandong province has firmly established the work concept of serving the people, serving the tenet of "enthusiasm, standardization, humanity, convenience and efficiency" and providing standardized, convenient, efficient and humanized services for the broad masses of the people.

In the work, we constantly innovate measures, standardize window construction, improve service quality, and strive to create high-quality service windows.

Optimize office environment.

We should increase capital investment, improve office facilities, clean office space, and clear the office signs, marking the filing court, the trial supervision tribunal, the dean's office, the arbitration tribunal, the mediation room, set up the drinking water dispensers and sofa seats for the people, and set up a staff work instruction sign to provide a clean, convenient and warm environment for the staff to come.

facilitate

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A one-off notification system shall be implemented. When serving arbitration documents, the arbitration risk notice, the notice of arbitration proof, the notice of acceptance of the case, the notice of the court hearing, and the confirmation of the party's address are sent to the service object at once, simplifying the procedures and reducing the application of the applicant to and from the completion of the case.

The arbitration application of the parties shall be examined in a timely manner, and the compliance with the conditions shall be followed, so as to improve the filing efficiency.

In the case of filing, yes.

And the general cases that are well prepared for the procedures are implemented.

Standardize behavior standards.

The arbitration staff are required to standardize the terms of civilized service and to unite in court.

Clothing, uniform wear of the arbitration mark, the consultants to conduct business guidance must be accurate, consultation and answer must be in accordance with the law.

It requires the arbitration staff to be honest, self-discipline, strict with themselves, and not to have the act of eating NAC cards. It requires the arbitration staff to have a high sense of responsibility for the work. They want to appeal to the laborers' thoughts, urgently appeal to the workers for their urgency, conscientiously perform their duties and take the initiative to act. They require the staff to strictly observe the work discipline and not to work late, leave early, play games, share stocks, buy online, watch movies, etc.

Strengthening human services.

Let smile be the label of service, and ask the arbitration staff to smile to let visitors feel the charm of intimate service.

When visitors come in, they greet each other, a cup of tea, a chair, a greeting, a warm and patient introduction, an answer and a hundred questions.

This year, the arbitration court handled 48 cases of labour and personnel disputes, and received 66 visits to labor consultation, involving 96 people.