Clothing, Household Appliances And Other 7 Commodities Will Be Heavy Punches.

Yesterday, the city industrial and commercial bureau, the municipal Consumer Council informed that since this year, our city has received 42551 complaints and advice, saving 24 million 776 thousand yuan for consumers.

In view of the hot spots of consumer complaints, our city has sampled 618 sets of commodities this year, of which 104 are unqualified, and auto parts, clothing and so on have become "the hardest hit areas".

Auto parts 5 big problems "annoying"

There are more and more cars, and cars are becoming a hot topic of complaint.

However, there are tens of thousands of parts in a car, of which the vulnerable parts account for 500~600, how to replace vulnerable parts, what parts are qualified products, and what are fake and shoddy products, most consumers do not know clearly that they can not have the minimum judgement as they distinguish other commodities.

Consumers have always been very annoyed about the quality appraisal of auto parts.

"Because of information asymmetry, consumers often get stuck on problem parts without knowing anything about it."

Xu Jun, deputy director of the Municipal Bureau of industry and commerce, said that there were frequent consumer disputes in the case of engine abnormal noise, accident cars posing as new cars, non original parts posing as original parts, minor diseases being overhauled, and using "crooked parts".

City industry and Commerce Bureau responsible person, recently automobile parts inspection results showed that the quality of automobile parts is worrying.

Of the 6 auto parts on the blacklist, 4 are navigators, and "radiation harassment" has become a common fault in these navigation products, which means that navigation will interfere with the normal work of other high-sensitivity electrical appliances around.

The other two parts of the unqualified auto parts are the front brake kits and the front brake padding suites, and the unqualified index is the allowable deviation of the specified friction coefficient.

The failure of the index will affect the braking performance of the vehicle and cause traffic accidents.

Clothes washed into "flower girl"

Hundreds of thousands of Yuan clothes, bought for a few days, but found that clothes fade, other clothes dyed "flower girl", gently pull "go out".

"Fiber content, slippage, color fastness to soaping, pH value and peel strength of the bottom are the" regulars "of clothing shoes and caps.

City Commerce and Industry Bureau responsible person said, fiber content is an important indicator of whether the goods are genuine or not; water fastness is not up to standard; after washing with other clothes, it will stain, fade, splice and dye each other. The degree of slippage is not up to the standard requirement. It may be that the factory chooses a thinner, loosely structured cloth to produce clothing or sewing technology is not suitable, etc., such clothing is easy to break in the process of wearing, affecting the wearing of the clothes; the poor peel strength of the bottom is the main reason for the opening of the sole.

The newspaper reporter from the city's industry and Commerce Bureau released the latest sampling unqualified list to see that some well-known fashion brands were on the list.

Consumer rights protection Trilogy

1. question: how can consumers avoid?

?

A: the Municipal Industrial and commercial bureau and the municipal Consumer Council will organize consumers to conduct consumer experiences and conduct spot checks or comparative experiments on hot consumer areas, prompting consumers to choose more assured products.

At the same time, the public can learn about consumption hotspots, information, consumer tips, rights protection cases and other consumer information through its official website and "consumer rights protection" APP, and interact with lawyers, experts and counterfeiting people, thus making it easier to identify consumption traps.

2. question: how do consumers identify bad businesses?

Answer: first, consumers need to check the license to see if they have relevant qualifications and whether they are operating beyond the scope of operation.

Whether the relevant staff have the corresponding qualification and occupation certificate.

Secondly, consumers can pass the national business credit.

Check the agency's credit information.

In addition, we will intensify our credit exposure and create a platform for publicize information about the quality of products in circulation.

3. question: consumers encounter consumer disputes, what new channels of rights protection?

A: at present, besides the consumer rights protection service, consumers can also receive a green channel to solve consumer disputes through the establishment of 12315 complaints in key enterprises.

At the same time, 115 quick response teams in the main city business district and the county government area will arrive in 30 minutes for major consumer emergencies such as personal injury and food safety caused by commodity defects, and within 2 hours outside the main urban areas.

In addition, the business sector and the Consumer Council will add 12315 hotlines, such as three party calls, SMS, Internet, voice mail, and other convenient complaints. The smart phone complaint system will be set up to let consumers complain that they will not stay overnight.

The time limit for receiving complaints is shortened from 7 working days to 5 working days.